City Services & Closures during COVID-19
City of Nashua Officials continue to actively monitor and respond to the rapidly evolving COVID-19 situation. Keeping in mind the health and safety of city residents and city employees, MOST Nashua City Hall Offices and other city buildings will be closed to the public until further notice.
Some City Hall Offices such as Motor Vehicles are available for in-person appointments with a limit of how many may enter the building -- services are also available by email, online, postal mail, drop box, or by phone.
The City can still serve you both online, via regular mail for certain services, via drop box and via phone and email. City employees will be working both remotely and in limited numbers onsite, but will continue to be at your service.
Please see Division and Department Contact and Service Updates Below:
The Nashua Police Department, in an effort to minimize the spread of COVID-19, has made minor modifications to their normal operations. Nashua Police will continue to respond to every emergency call as normal. The Nashua Police will be postponing business transactions until further notice. Nashua PD personnel will be asking additional screening questions during their public interactions. Officers will ask citizens to step outside when it is necessary to speak in person. If face-to-face contact is not necessary, an officer may contact you via phone. Whenever possible, we are asking the public to please contact the Nashua Police Department at 594-3500 for all non-emergency calls rather than responding to the agency in person. The public should continue to call 911 for an emergency.
Nashua Fire Rescue is suspending all non-essential support services, which include, but are not limited to burning permits and fire prevention tours/activities. Public access is limited to all Fire Rescue buildings and focused on maintaining our operational readiness. We have transitioned one Deputy Chief to Administration to act as the Operations Manager for the duration of this event. The Assistant Chief is focusing on supporting our day-to-day operations and the Chief is maintaining command of the overall organization. We are committed to the health and safety of our employees, their families and ALL citizens of Nashua. We implore all to use common sense and common curtesy during this uncommon event. Rest assured the men and women of NFR are here for you should you need us!
- Visit their website
or call 603-594-3651.
Know when to call 911 - And when you shouldn’t (2 minute video)
The Nashua Division of Public Works is committed to maintaining services for our residents and businesses during this difficult time. In order to keep our staff healthy, and available to maintain City services and infrastructure, all DPW offices will be closed to the public beginning Wednesday, March 18th at 5PM until further notice. We are still staffed to handle all questions and concerns via email and telephone.
Trash pickup, landfill operations, the wastewater treatment plant, inspectors, road operations and mechanics to repair equipment will continue normal operations for Nashua’s DPW. The DPW will also have a crew for emergencies. For information, visit their website or call and leave a message. DPW updates are also posted on Facebook.
- Administration & Engineering 603-589-3140
- Solid Waste 603-589-3410
- Street Department 603-589-4750
- Parks & Recreation 603-589-3370
- Wastewater 603-589-3560
Nashua Parks and Recreation is pleased to announce its revised Summer Camp lineup, including:
- Archery Camps
- Baseball Camp
- Camp Mine Falls (Nature Camp)
- Field Hockey Camp
- Several Music Camps
- Skateboard Camps
- Tennis Lessons
- Track & Field Camps
- Virtual Science camps via Wicked Cool For Kids
Visit nashua.recdesk.com for information and to sign up. The size of the camps will be limited this year. Available spots will go to those in the order the reservation is received. Refunds will be made for camps that are canceled due to insufficient registrations. New guidelines will be followed to keep our campers and counselors safe and healthy.
Playgrounds will reopen starting Monday, June 15. We ask that our families and residents follow guidelines while using playground facilities:
- Wash Your Hands Frequently
- Maintain Social Distance (six feet between yourself and others)
- Avoid Large Gatherings
- Consider Wearing a Face Covering
- Stay Home if You Feel Sick
City athletic fields are now open with restrictions:
- Maximum 10 people – 9 players to 1 coach ratio
- Practice only – no games
- Reservations required thru Nashua Park and Recreation
Other recreational areas that are now open with restrictions:
- Basketball Courts – 4 people per court limit
- Skate Park – 10 people at a time for a maximum of 1 hour to give others a chance to utilize the space
- Horseshoe Pits – every other pit will be open
- Pickle Ball Courts and Tennis Courts now open
The City of Nashua DPHCS is undergoing a temporary building relocation to allow for renovations at our 18 Mulberry Street location, expected to take one year. During this time, staff will be relocated to the Landmark Building, 142 Main Street, Nashua, NH 03060. Our staff will occupy offices on the fourth and fifth floor, giving us space and technology to fulfill our mission, vision, and services. The Community Health, Community Services, and Welfare departments will be located on the fourth floor and the Environmental Health department will be located on the fifth floor. Our phone numbers and email addresses remain the same throughout this process.
We will continue to operate virtually and select services will be available in-person. We recommend that you continue contacting us via phone or email if you are able. If you need to make an in-person appointment, please use the information provided below to contact the appropriate department.
Click below for information on the following departments:
- Community Health: 603-589-4500
- Community Services: 603-589-4560
- Environmental Health: 603-589-4530
- Welfare: 603-589-4555
If you make an appointment for a service at our building, you will be asked to complete our screening protocol upon arrival. To ensure the health and safety of our staff and clients, if you have a fever or answer yes to any of our screening questions, you will be asked to arrange for a COVID-19 test, quarantine, and return at a later date. Our staff will be practicing social distancing, wearing face coverings, and practicing proper hand hygiene. Our visitors will be asked to do the same.
It is important for our community to realize the potential risks of leaving their home and how they can continue to take precautions everyday to slow the spread of COVID-19. If you do leave your home, please keep a distance of 6 feet between yourself and others, wash your hands often, and wear a face covering to protect others from your respiratory droplets. If you leave your home, please remember that our community is still facing a public health crisis and consider practicing the following healthy behaviors to keep yourself, your family and your community safe.
- Practice social distancing by avoiding large crowds and maintaining a distance of at least six feet from others who do not live in your household.
- If you are sick, stay home and avoid close contact with others, including members of your household.
- Wear a face covering to protect others from your respiratory droplets in situations where you are unable to maintain a distance of six feet from others.
- Wash your hands often for at least 20 seconds, including before, during, and after you return from your trip. If possible, bring alcohol-based hand rub to use when you do not have access to running water and soap.
- Cover your mouth and nose if you cough or sneeze, by coughing and sneezing into your forearm.
- Do not touch your eyes, nose, and mouth with unwashed hands.
- Clean and disinfect frequently touched surfaces often and allow them to air dry. If possible, pack disinfecting wipes to clean and disinfect objects and surfaces if you leave your home.
The Nashua Division of Public Health and Community Services also continues to answer any health-related questions Monday through Friday from 8 a.m. to 5 p.m. through the Nashua COVID-19 Hotline. Residents can access this hotline by calling 603-589-3456. To schedule a COVID-19 test, complete our online form by visiting https://www.nashuanh.gov/1332/COVID-19.
Nashua School District
Remote Instruction began Monday, March 23. To keep up with the latest school information during the COVID-19 outbreak, please visit the Nashua School District website.
Bagged lunches are available for curbside pickup at the main entrances of the following schools, from 11 am to 2 pm, Mondays, Wednesdays, Fridays:
- Amherst Street Elementary School
- Broad Street Elementary School
- Dr. Norman W. Crisp Elementary School
- Fairgrounds Elementary School
- Ledge Street Elementary School
- Mount Pleasant Elementary School
- New Searles Elementary School
- Sunset Heights Elementary School
- Elm Street Middle School
- Pennichuck Middle School
Summer Lunch Schedule - Bagged lunches will be distributed at the following sites by bus Mondays, Wednesdays, Fridays:
Beginning Monday 6/8/2020, School Lunch Delivery will be running on a new schedule! Lunch delivery will continue to occur Mondays, Wednesdays & Fridays. See the updated schedules to find out when a bus will be in your neighborhood.
Nashua’s Community Development Division is continuing operations by appointment and online, For information, call 603-589-3095 and leave a message (your call will be returned as soon as possible) or visit https://www.nashuanh.gov/274/Community-Development.
Building Safety Permits: Email all permit requests to email@example.com.
Code Enforcement: Please call 603-589-3100 or send an email to CodeEnforcement@nashuanh.gov
Planning, Zoning and Land Use Board Questions: Please call 603-589-3090 or send an email to firstname.lastname@example.org
Urban Programs: Please call 603-589-3085 or send an email to UrbanPrograms@nashuanh.gov
Effective Monday, August 24, 2020
Beginning Monday, August 24, 2020 Nashua Transit System will launch a pilot program of future bus service with Phase 3 of the return to service plan.
The Phase 3 Pilot service (https://www.nashuanh.gov/1422/Phase-3-Pilot-Service) includes ten Daytime Service routes and three Night Service routes. Certain routes have been modified to include additional service areas. All daytime routes now depart the Transit Center on the hour or on the half hour. Night routes will return to departing at 45 minutes past the hours. View a comparison of our routes in the chart below. Click on a route icon to view the new schedule.
Motor Vehicles & Taxes
Please note that City Hall will be closed to the Public from Monday September 21, 2020 to October 2, 2020. The Limited Re-Opening (limited hours 8:15 AM to 3:30 PM and limited amount who can enter the building) is scheduled to resume on Monday, October 5, 2020.
During the City Hall closure, customers who already have Motor Vehicle appointments, please arrive at your scheduled time at the Elm Street Entrance. Motor Vehicle Staff will assist you in placing your information in an envelope for processing. Your registration materials will be mailed to your address.
Registration and title transfers of newly purchased vehicles.
You must have:
1. ____ The Original Title, Certificate of Origin or NH Title Application.
2. ____ The original registration of your prior vehicle if you have plates that you want to transfer.
3. ____ Your bill of sale or purchase contract (if financing this information must be included).
4. ____ Your driver’s license, front and back.
New residents who have moved to Nashua from another State.
You must have:
1. ____ Proof of Address (Utility Bill, Lease Agreement, or a recent piece of mail with a post mark stamp)
2. ____ Driver’s License (Does not have to be NH if not changed yet)
3. ____ Actual Title, Actual Title Application or copy of Registration from Other State if financed.
4. ____ Bill Of Sale (If Available)
5. Seller/Dealer Information (when you originally purchased)
a ____ Lien Holder Information (If Financed)
b ____ Date of Sale
c ____ Mileage of Vehicle
New residents who have moved to Nashua from another town or city of NH
You must have:
1. ____ A completed Record change form (DSMV-30)
2. ____ Proof of Address (Utility Bill, Lease Agreement, or a recent piece of mail with a post mark stamp)
3. ____ Driver’s License
4. ____ Your current registration
Most other services can be efficiently processed through Online, Mail-in, or Drop-Box services.
We strongly suggest you email us since the call volume is extremely high.
The Special Email during Covid-19 is email@example.com
Department Phone Number: 603 589-3200
Online – Mail-in – Drop-Box
Note: the City of Nashua is waiving ACH/EFT and credit card payment fees for all transactions due to COVID 19, through August 31, 2020.
Renewal of a car registration:
Can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail - Checks only. If a resident can’t process a renewal online they should email us at (firstname.lastname@example.org). If you changed your address within Nashua recently you may need to fill out a Record change form parts 1 and 2.
Record change form (DSMV-30)
Note: If you haven’t renewed the vehicle in a full year you will not be able to renew it on-line.
If you purchased a vehicle through a private sale or an out of state dealer and want a 20 day temporary plate you will need to call 227-4000 (State DMV).
Payment of Parking Fines (tickets) Outstanding Tickets can cause delays in obtaining your registration
Payment for parking tickets can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail (checks only and post-dates will be honored as the date of payment with envelope provided by the city).
To appeal a parking fine please use following link below
Department Phone: 603 589-3205
Drop Box Services
The drop-off box slot located at the Elm St. entrance of the building is still available or you can still mail your information in.
Please include the required documents for your type of transaction as listed above.
Please place your name, phone number on your envelope.
You can pay by including a check payable to the City of Nashua-MVR , leaving the amount blank, please ensure it is dated and signed. You can also send a copy of your credit or debit card, front and back. We will also need the information below.
If you want the total amount owed prior to completing the transaction please include that request in your written statement or you can just request a receipt be included with your completed paperwork.
1. A statement telling us you want to register remotely (must include your contact information)
2. Color of Vehicle
3. Copy of your driver’s license (front & back)
4. Copy of your bill of sale or purchase contract (if financing this information must be included)
Boat Registration: for new boats.
Renewal of boats can be done by the State with the form you received in the mail or by the city with an additional $5.00 fee. (Renewal of Boats can’t be done on-line)
Items Needed For New Boats
- Detail Bill of Sale
- Copy of your NH License
The bill of sale should include
- Model Year
- Fuel Type
- Inboard/Outboard designation
- Single or Twin Engine
- Hull Identification Number (1973 & newer must be 12 digits)
- Hull material
- If previously registered in NH, you MUST provide the NH Bow Number originally assigned to the boat
- Payment of Parking Fines (tickets) Can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail (checks only and post dates will be honored as the date of payment with envelope provided by the city).
- Tax and Sewer (wastewater) payments: Can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail (checks only and post dates will be honored as the date of payment with envelope provided by the city).
- Lease parking payments: Can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail (checks only and post dates will be honored as the date of payment with envelope provided by the city).
City Clerk’s Office
Please note that City Hall will be closed to the Public from Monday September 21, 2020 to October 2, 2020. The City Clerk’s Office will suspend all appointments in person to register to vote or apply for a marriage license.
Please find Election Information below to download a “request for an absentee ballot” for the upcoming general election or track your request online. You may track the status of your absentee ballot. To make changes to your voter registration or to register to vote, please call 589-3010, option 5, and leave your name and address. A packet and instructions will be mailed to your home.
The City Clerk’s Office will continue to accept online and mail in requests. With the temporarily closing of the office, we are experiencing delays in processing requests. Thank you for your continued patience.
Voter Registration and Absentee Ballots: Due to the COVID-19 crisis, the NH Secretary of State and Attorney General have determined that all citizens of New Hampshire can register to vote absentee and/or vote by absentee ballot at the upcoming fall elections. Forms to register to vote absentee and requests for absentee ballots may be made by mail, email, fax or hand-delivered in the City Hall drop-box. Absentee ballots will be available by mid to late summer. For more information, visit nashuanh.gov/clerk.
Voter Registration and/or Party Affiliation Changes: The Secretary of State’s website provides information on how to register to vote - http://sos.nh.gov/HowRegVote.aspx and how to change your party affiliation - http://sos.nh.gov/VotePartyPrimFAQ.aspx
Birth, death or marriage certificate: To request a certified copy of a birth, death or marriage certificate online, visit https://www.vitalchek.com/home.aspx OR visit https://www.nashuanh.gov/241/vital-records for regular mail requests.
Dog license renewal: To request a new dog license by mail OR to renew a dog license online or by mail, visit https://www.nashuanh.gov/193/City-Clerks-Office
for ONLINE ONLY requests - https://pay.eb2gov.com/Service/DogLicensing/1009?towncode=646&source=DL&towncodemasterid=296
for regular mail requests - https://www.nashuanh.gov/DocumentCenter/View/181/Dog-License-Application-PDF?bidId
Administrative Services Division:
Assessing and GIS Department
The Assessing Office will be open to the public by appointment only from 9 a.m.-4 p.m. Call 589-3040 or email email@example.com to request an appointment.
ASSESSING AND GIS OFFICES TEMPORARILY CLOSED FOR CITY HALL RENOVATIONS
Due to renovations at City Hall, in-person appointments for Assessing and GIS departments are postponed.
The departments will still be available and providing services to the public via phone, email, mail and the City website:
- Abatement applications: Contact Assessing at firstname.lastname@example.org and inquiries will be responded to accordingly.
- Property Record Cards: Send via email to email@example.com, or online at https://assessing.nashuanh.gov/default.asp
- Filing for and renewals of Exemptions and Credits: Information for verification or renewal can be sent by mail or dropped off in the drop box; questions can be directed to firstname.lastname@example.org.
- Intents to Cut and Intents to Excavate: Can be mailed or scanned/sent to email@example.com.
- 2020-2022 Full Revaluation: Call the Assessing Department at 603-589-3040 or visit the website at: https://www.nashuanh.gov/1285/2022-Full-Measure-List-Appraisal-and-Rev
OTHER IMPORTANT INFORMATION:
City Dropbox: The City of Nashua’s drop-box slot is located at back of City Hall. Park in the lot behind the building off Elm Street and head toward the back doors. The drop-box slot is in the wall in between the doors. Make sure your name and phone number are on your envelope.