City Services & Closures during COVID-19

City of Nashua Officials continue to actively monitor and respond to the rapidly evolving COVID-19 situation. Keeping in mind the health and safety of city residents and city employees, Nashua’s City Hall and other city buildings will be closed to the public beginning at 5pm on Wednesday, March 18, 2020 until further notice.

City Hall is CLOSED as of Wednesday, March 18 and will offer services by email, online, postal mail, drop box, or by phone.

The City can still serve you both online, via regular mail for certain services, via drop box and via phone and email. City employees will be working both remotely and in limited numbers onsite, but will continue to be at your service.


Please see Division and Department Contact and Service Updates Below:

Don’t see the Office or Department you need above?
Visit Departments A-M or 
Departments P-W


Police

The Nashua Police Department, in an effort to minimize the spread of COVID-19, has made minor modifications to their normal operations. Nashua Police will continue to respond to every emergency call as normal. The Nashua Police will be postponing business transactions until further notice. Nashua PD personnel will be asking additional screening questions during their public interactions. Officers will ask citizens to step outside when it is necessary to speak in person. If face-to-face contact is not necessary, an officer may contact you via phone. Whenever possible, we are asking the public to please contact the Nashua Police Department at 594-3500 for all non-emergency calls rather than responding to the agency in person. The public should continue to call 911 for an emergency.

Fire Rescue

Nashua Fire Rescue is suspending all non-essential support services, which include, but are not limited to burning permits and fire prevention tours/activities.  Public access is limited to all Fire Rescue buildings and focused on maintaining our operational readiness.  We have transitioned one Deputy Chief to Administration to act as the Operations Manager for the duration of this event.  The Assistant Chief is focusing on supporting our day-to-day operations and the Chief is maintaining command of the overall organization.  We are committed to the health and safety of our employees, their families and ALL citizens of Nashua.  We implore all to use common sense and common curtesy during this uncommon event.  Rest assured the men and women of NFR are here for you should you need us!
For information:
- Visit their website
- Twitter
or call 603-594-3651.
Know when to call 911 - And when you shouldn’t (2 minute video)

Public Works

The Nashua Division of Public Works is committed to maintaining services for our residents and businesses during this difficult time. In order to keep our staff healthy, and available to maintain City services and infrastructure, all DPW offices will be closed to the public beginning Wednesday, March 18th at 5PM until further notice. We are still staffed to handle all questions and concerns via email and telephone.

Trash pickup, landfill operations, the wastewater treatment plant, inspectors, snow operations and mechanics to repair equipment will continue normal operations for Nashua’s DPW. The DPW will also have a crew for emergencies. For information, visit their website or call and leave a message. DPW updates are also posted on Facebook

  • Administration & Engineering 603-589-3140
  • Solid Waste 603-589-3410
  • Street Department 603-589-4750
  • Parks & Recreation 603-589-3370
  • Wastewater 603-589-3560

Public Health

The Nashua Division of Public of Health & Community Services will be closed to public access and limiting operations until further notice to focus our efforts on the COVID-19 response and ensure the health and well-being of our community. 

  • The Community Health Department will be suspending all onsite, offsite and mobile clinical services during this time. If you have an urgent medical issue, call your healthcare provider or 911. 
  • The Environmental Health Department will be focusing on high risk food service inspections, responding to emergency response calls and responding to high risk citizen complaints. Food service applications and license fees will not be processed in-person during this time, we encourage you to call 603-589-4530 or email EH@nashuanh.gov for more information. 
  • The Welfare Department will not being seeing clients in-person, but any members of the public seeking general assistance should call the main number for the Welfare Department at (603) 589-4555. Welfare Department staff will answer your call or return any message left within 72 hours to complete a telephone intake assessment to determine what assistance is requested and make a preliminary eligibility assessment.

Please do not hesitate to contact us for any questions at 603-589-3456 or visit our website at www.NashuaNH.gov/COVID19 for continuous updates.

Nashua School District

2020-2021 School Registration is Open - by Appointment Only

Remote Instruction began Monday, March 23. To keep up with the latest school information during the COVID-19 outbreak, please visit the Nashua School District website.

Bagged lunches are available for curbside pickup at the main entrances of the following schools, from 11 am to 2 pm, Mondays, Wednesdays, Fridays:

  • Amherst Street Elementary School
  • Broad Street Elementary School
  • Dr. Norman W. Crisp Elementary School
  • Fairgrounds Elementary School
  • Ledge Street Elementary School
  • Mount Pleasant Elementary School
  • New Searles Elementary School
  • Sunset Heights Elementary School
  • Elm Street Middle School
  • Pennichuck Middle School

Bagged lunches will be distributed at the following sites by bus Mondays, Wednesdays, Fridays:

Route #1 West Hollis Street Route: Main Dunstable Elementary School Neighborhoods 

  • 11:45 am - 12:15 pm:  Hillock Avenue
  • 12:30 - 1 pm:  at intersection of River Pines Boulevard and Oak Grove Trail
  • 1:15 - 1:45 pm:  at intersection of Country Side Drive and Cape Avenue
  • 2 - 2:30 pm:  Main Dunstable Elementary School

Route #2 Amherst Street Route: Birch Hill Elementary School Neighborhoods

  • 11:45 am - 12:15 pm:  at intersection of Kessler Farm Drive and Hawkstead Hollow
  • 12:30 - 1 pm: at intersection of Wallingford Drive and Guilford Lane
  • 1:15 - 1:45 pm: at intersection of Thornton Road and York Street
  • 2 - 2:30 pm: at intersection of Blackstone Drive and Stonebridge Drive

Route #3 Broad Street and Charlotte Avenue Elementary School Neighborhoods

  • 11:45 am - 12:15 pm: at intersection of Broad Street and Country Hill Road
  • 12:30 - 1 pm: at intersection of Broad Street and Tilton Street
  • 1:15 - 1:45 pm: at intersection of Broad Street and Bartemus Trail
  • 2 - 2:30 pm: Charlotte Avenue Elementary School

Route #4 South Nashua Route: Bicentennial Elementary School Neighborhoods

  • 11:45 am - 12:15 pm: at intersection of Sapling Circle and Spit Brook Road
  • 12:30 - 1 pm: at intersection of Villa Way and Spit Brook Road
  • 1:15 - 1:45 pm: at Silver Drive
  • 2 - 2:30 pm: at inersection of New Castle and Spit Brook Road


Community Development

Nashua’s Community Development Division is continuing transit operations, priority building safety services and inspections, emergency code and urban program issues and state mandated land use boards as essential services during this time. For information, call 603-589-3095 and leave a message (your call will be returned as soon as possible) or visit https://www.nashuanh.gov/274/Community-Development.

Building Safety Permits: Email all permit requests to permittechnicians@nashuanh.gov.

Transit

https://www.nashuanh.gov/1341/NTSs-Response-to-COVID-19

Service Suspensions

Due to the COVID-19 pandemic, Nashua Transit System has suspended fixed route service operations as follows:

  • Effective Wednesday, March 25th: NTS will stop operating all fixed route service until further notice.
  • The Transit Center will remain closed until further notice.

On-Call Van Service Available for Essential Trips

NTS is operating a community-wide, on-call van service (including ADA paratransit) for Nashua residents to access essential services including grocery stores, pharmacies, medical needs, and essential jobs. 

New hours for essential trips are: Monday-Friday, 6 am – 9:15 pm and Saturdays, from 9 am – 8:15 pm.

This is an on-demand, shared ride service providing Nashua residents access to essential services only. Please give as much advanced notice as possible when scheduling your trip (ideally one day in advance). The fare for on-call van service is $1.25 each way.

Essential services include grocery stores, pharmacies, medical needs, and essential jobs. if you are unsure if your trip qualifies, please contact us.

Please call (603)880-0100 ext. 1 (Monday-Friday, 6:30am-6pm) to schedule your trip.

Grocery Shopping Shuttle for Nashua Seniors 65+

Schedule Your Trip

Please call (603)880-0100 ext. 1 (Office Hours are Monday-Friday, 6:30am-6pm) to schedule trips. Please give as much advance notice as possible when scheduling your trip. If you are not sure if your trip qualifies or for any other questions, please contact us.

Economic Development

Find resources for Businesses and Employers here. For more information about the City of Nashua Office of Economic Development Office, visit their website.

Motor Vehicles & Taxes

City Hall is still closed to the public but all transactions are being processed.  Transactions can be completed online, mail-in, email, and drop off services as listed below. We strongly suggest you email us since the call volume is extremely high. 

The special email is 
mvr2@nashuanh.gov    

Renewal of a car registration:

Can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail - Checks only.  If a resident can’t process a renewal online they should email us at (mvr2@nashuanh.gov).  It is highly recommended that you email since the call volume is extremely high. If you have changed your address recently or have outstanding parking tickets you may have trouble doing a renewal.

Registration and title transfers of newly purchased vehicle: 

the State has ended all special extensions for temporary plates.  Residents who need new plates or need to transfer plates will need to provide the information listed below.  If you have a question please email since the call volume is extremely high. Email Address ismvr2@nashuanh.gov

Since we are closed to the public at this time, you can use our drop box slot located at the Elm St. entrance of the building or you can mail your information in.  Below is the list of required documents that you will need to submit. Please place your name and phone number on your envelope. You can pay by including a check payable to the City of Nashua-MVR , leaving the amount blank, please ensure it is dated and signed or you can also send a copy of your credit or debit card, front and back.  If you want the total amount owed prior to completing the transaction please include that request in your written statement or you can just request a receipt to be included with your completed paperwork.

  1. The Original Title, Certificate of Origin or NH Title Application.
  2. The original registration of your prior vehicle if you have plates that you want to transfer.
  3. A detailed statement asking us to register remotely (must include your contact information).
  4. Color of vehicle
  5. A copy of your bill of sale or purchase contract (if financing this information must be included).
  6. A copy of your driver’s license, front and back.
  7. If you are relocating from out of state and you are financing, we will also need a copy of your current registration.                                             

New residents who have moved to Nashua from another State 

Get plates and registration by providing the information listed below.  If you have a question please email (mvr2@nashuanh.gov) or call (603) 589-3200.  It is highly recommended that you email since the call volume is extremely high. 

Since we are closed to the public at this time, you can use our drop box slot located at the Elm St entrance of the building or you can mail your information in.  Below is the list of required documents that you will need to submit. Please place your name, phone number on your envelope. You can pay by including a check payable to the City of Nashua-MVR , leaving the amount blank, please ensure it is dated and signed.  You can also send a copy of your credit or debit card, front and back.  If you want the total amount owed prior to completing the transaction please include that request in your written statement or you can just request a receipt be included with your completed paperwork. If you are relocating from out of state and you are financing, we will also need a copy of your current registration.

  1. Proof of Address (Utility Bill, Lease Agreement, or a recent piece of mail with a post mark stamp)
  2. Driver’s License (Does not have to be NH if not changed yet)
  3. Actual Title, Actual Title Application or Old Registration from Other State.
  4. Bill Of Sale
  5. Color of Vehicle
  6. Seller Information
    a  Lien Holder Information (If Financed)
    b  Date of Sale
    c  Mileage of Vehicle

New residents who have moved to Nashua from another town or city of NH 

Get plates and registration by providing the information listed below.  If you have a question please email (mvr2@nashuanh.gov) or call (603) 589-3200. It is highly recommended that you email since the call volume is extremely high. 

Since we are closed to the public at this time, you can use our drop box slot located at the Elm St. entrance of the building or you can mail your information in.  Below is the list of required documents that you will need to submit. Please place your name and phone number on your envelope. You can pay by including a check payable to the City of Nashua-MVR , leaving the amount blank, please ensure it is dated and signed.  You can also send a copy of your credit or debit card, front and back.  If you want the total amount owed prior to completing the transaction please include that request in your written statement or you can just request a receipt be included with your completed paperwork.  

  1. A completed Record change form (DSMV-30)
  2. Proof of Address (Utility Bill, Lease Agreement, or a recent piece of mail with a post mark stamp)
  3. Driver’s License 
  4. Your current registration

Temporary Plates: 

If you purchased a vehicle through a private sale or an out of state dealer and want a 20 day temporary plate you will need to call 227-4000 (State DMV).

Boat Registration of new boats.

Provide the information below and place in the drop off box slot or mail as described above. Renewal of boats can be done by the State with the form you received in the mail or by the city with an additional $5.00 fee.

Items Needed For New Boats:

  1. Detail Bill of Sale
  2. Copy of your NH License

Payment of Parking Fines (tickets) Can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail (checks only and post dates will be honored as the date of payment with envelope provided by the city).

Tax and Sewer (wastewater) payments: Can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail (checks only and post dates will be honored as the date of payment with envelope provided by the city).

Lease parking payments: Can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail (checks only and post dates will be honored as the date of payment with envelope provided by the city).

Pay Bills

  • Payment of Parking Fines (tickets) Can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail (checks only and post dates will be honored as the date of payment with envelope provided by the city).
  • Tax and Sewer (wastewater) payments: Can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail (checks only and post dates will be honored as the date of payment with envelope provided by the city).
  • Lease parking payments: Can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail (checks only and post dates will be honored as the date of payment with envelope provided by the city).

City Clerk’s Office

During the temporary suspension of services at City Hall, the City Clerk’s Office will continue to accept online and mail-in requests for certain services.  Those citizens without internet service or for general phone inquiries, call 589-3010 and choose option 5.

Administrative Services

  • Drop Box: Located at the rear of City Hall, in between the doors. There is a secure, mail slot where you may drop off checks (NO CASH) or other paperwork for any city department.
  • Abatement applications: Contact Assessing at assesshelp@nashuanh.gov and inquiries will be responded to accordingly.
  • Property Record Cards: Can be sent via email; they may be requested at assesshelp@nashuanh.gov, or online at https://assessing.nashuanh.gov/default.asp
  • Filing for and renewals of Exemptions and Credits: Information for verification or renewal can be sent by mail or dropped off in the drop box; questions can be directed to assesshelp@nashuanh.gov.
  • Intents to Cut and Intents to Excavate: Can be mailed or scanned/sent to  assesshelp@nashuanh.gov.
  • GIS/map questions: visit our website  at  https://www.nashuanh.gov/155/GIS or email  assesshelp@nashuanh.gov.
  • Assessing & GIS Department questions: 603-589-3040
  • 2020-2022 Full Revaluation – 603-589-3020 Administrative Services