Fire Rescue

Nashua Fire Trucks
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Customer Satisfaction Survey

Let us know how we are doing.

Nashua Fire Rescue would like your feedback on our performance during your emergency or non-emergency event.

Your feedback will help ensure that the Nashua Fire Rescue continues to deliver the highest level of service to Nashua residents, visitors, and businesses.

Please take the time to answer our brief survey questions. Your feedback is most appreciated.

Mission

To create a safe and vibrant community through risk reduction, preparedness, and a proactive all hazards response plan.

Vision

To be the premier emergency services provider in our region that is constantly striving for excellence in service delivery through education, innovation, teamwork and collaboration.

We place extreme value on continually evaluating NFR’s policies, procedures, and training guidelines in order to provide our customers and personnel with the safest environment possible.

Our core values are driven by:

Accountability     Personal, to each other and our community
Compassion       We demonstrate kindness and empathy
Dedication          We are committed to our organization and community
Ethics                 We will consistently strive to do the right thing
Honesty              Truth and fairness in endeavors large and small
Integrity              We adhere to sound moral principles

Divisions & Support Services

Coverage Area Demographics

An urban city of 87,259 citizens; Nashua Fire Rescue (NFR) was first organized in 1853 when the two towns of Nashville and Nashua combined to protect a growing mill town with 7,000 mostly immigrant workers. Nashua Fire Rescue started as a volunteer department, became full time and in the 1950's became a career Department. Today, having earned an ISO II rating, the second largest department in the state, under the command of Chief Brian Rhodes, NFR consists of 176 career members operating out of eight facilities; six fire stations, a dispatch center and a training site. With a command structure of one Chief, one Assistant Chief, four Deputy Chiefs, seven Captains, twenty nine Lieutenants, and 112 Fire Fighters. The department responds to over 46,000 calls for service annually. The average emergency response time to arrive on scene is 4 minutes or less in over 90 percent of the time.
  • City Area - 31.9 square miles of which 30.8 is land and 1 square mile is water.
  • Population Served - 87,259 (2014 Estimate).
  • Number of Businesses - 7,521 ( 2007 Estimate).
  • Nashua has a four season climate with long, cold, snowy winters, and very warm and somewhat humid summers; Spring and Autumn in between are relatively brief transitions.
  • Nashua Airport (Boire Field) a general aviation facility, is in the city's northwest corner.
  • The F.E. Everett Turnpike a major six lane highway runs north south through the city.

NEW or MODIFIED SERVICES DUE TO COVID-19

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