Complementary Paratransit

NTS ADA Complementary Paratransit service is a public transportation option for individuals with a condition that makes it difficult or impossible to ride the fixed route bus (Citybus). As required by the Americans with Disabilities Act (ADA), each public entity operating a fixed route system shall provide paratransit or other special service to individuals with disabilities that is comparable to the level of service provided to individuals without disabilities who use the fixed route system. 

Service Hours

Service is available Monday through Friday from 6:00 AM to 10:35 PM and on Saturdays from 9:00 AM to 10:35 PM.

The ADA requires that these services will operate at the same time as our fixed route services. Fixed Route refers to the regular city bus.

Service is NOT available on Sundays or the following holidays: 

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Service Area

Paratransit services operate within a minimum of ¾ of a mile of existing non-commuter fixed route bus stops.  


All paratransit trips cost $2.50. This fare is for one trip only, therefore, you are required to pay a fare for both your destination trip and your return trip.

Paratransit passengers may pay with exact change cash or purchase a Demand Response Ticket Book for $20.00*. Each ticket book contains eight tickets. NTS does not sell individual tickets, so the minimum that can be purchased is a single ticket book.

*Ticket books can be purchased by contacting the Mobility Manager at (603) 880-0100 ext.4.

Drivers do not sell or accept payment for ticket books.

Note: Fares are subject to change.

ADA Complementary Paratransit Application

To be considered eligible for paratransit services, you must complete an ADA application in its entirety to explain why your condition prevents you from using the fixed route bus.

ADA Complementary Paratransit Ride Guide

Our ADA Complementary Paratransit Ride Guide provides the necessary information for all ADA Paratransit passengers to plan and schedule their trips.

ADA Complementary Paratransit Service Guide

Our service guide provides an extensive overview of the NTS ADA Complementary Paratransit Service.

ADA Complementary Paratransit Service Guide
Paratransito complementario de la ADA Guia de servicos

ADA Complementary Paratransit Complaint Forms

To register an complaint related to NTS ADA Complementary Paratransit service, please fill out the following form.

ADA Complementary Paratransit Complaint Form (PDF)
Formulario de Quejas

ADA Complementary Paratransit Appeal Process

If you feel that you have received an incorrect eligibility determination, you have the right to appeal.