Complementary Paratransit

What is it?

Nashua Transit System (NTS) Complementary Paratransit service is a public transportation option for individuals with a condition that makes it difficult or impossible to ride the Fixed Route also referred to as CityBus.

Service Hours

The service is available Monday through Friday from 6:00 AM to 10:35 PM and on Saturdays from 9:00 AM to 10:35 PM.

Service is NOT available on Sundays or on the following holidays: 

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Service Area

As required by the Americans with Disabilities Act (ADA), each public entity operating a fixed route system shall provide paratransit or other special service to individuals with disabilities that is comparable to the level of service provided to individuals without disabilities who use the fixed route system. Therefore, the ADA requires that services operate at the same time and within a minimum of ¾ of a mile of existing non-commuter fixed transit stops. 

Fare

All Paratransit trips require a $2.50 fare fee.  This fare is for one trip only, therefore, you are required to pay a fare for both your destination trip and your return trip.

Paratransit passengers may pay with exact cash or purchase a Demand Response Ticket Book for $20.00. Each Ticket Book contains 8 - $2.50 tickets. NTS does not sell individual tickets, so the minimum that can be purchased is a single Ticket Book (of 8 tickets).

Ticket Books can be purchased by contacting the Operations Coordinator at (603) 880-0100 ext.3.

Drivers do not sell or accept payment for ticket books.

Note: fares may be subject to change.

Application

To be considered eligible for Paratransit services, you must complete an ADA application in its entirety to explain why your condition prevents you from using the fixed route.

Ride Guide

Our ADA Ride Guide provides the necessary information for all ADA Paratransit passengers.

ADA Appeal Process

If you feel that you have received an incorrect eligibility determination, you have the right to appeal.

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