FAQs • Nashua, NH • CivicEngage

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2018 State-Mandated Revaluation FAQs

1. The City of Nashua is undergoing a State-Required Revaluation for 2018.: New Hampshire law, RSA 75:8-A, requires that all cities and towns do a revaluation every 5 years. Nashua’s last revaluation was in 2013. A revaluation means all property assessments will be raised to 100% of fair market value. Since the values of many homes have increased by 25% or more since the last revaluation in 2013, this means that the property taxes on your home may go up. State law and the New Hampshire Constitution require that every municipality do a revaluation every 5 years.

2. How will the Revaluation be done?: KRT Appraisal, expert consultants, will be doing a statistical revaluation. A statistical update which analyzes market sales throughout the entire municipality will be done to identify and implement needed value changes to the affected areas or classes of property at the municipality’s general level of assessment. During the next several months, KRT Appraisal Staff will be visiting all properties in Nashua. This is to ensure that the assessment data used to calculate your assessment is accurate.

3. The Assessor came to my house this year for data verification and my value changed. Why?: The reason for an assessment change in a non-update year is that the data listed on your property record card may have been inaccurate. You may have made no changes to your property over the years, but the data could have been incorrect.

4. It seems the Assessor is at my house every year. Why?: Assessment values are required by the Department of Revenue Administration to be at Market Value. You could also see an assessor if you have a building permit, or if your home is flagged for ongoing construction. We are working diligently to minimize our visits to properties to help prevent inconveniences to the homeowners. We apologize in advance for any inconveniences our visits have caused. We are merely trying to ensure the data is accurate so that ALL taxpayers are assessed fairly and equitably.

5. Does this mean every property in the City is going to be visited this year?: Every property will be reviewed from the street. There may be occasions where we need to drive up a driveway at the home if visibility is obstructed from the street. KRT’s vehicles will be marked with a sign stating KRT Associates and staff will be carrying a photo ID. Because there are so many properties to review in a limited window, KRT Staff will not be stopping to engage in conversation. If you are concerned about a vehicle parked in front of your home you can call either Nashua City Hall or the Police Department to confirm if it is indeed one of our Assessors or KRT Staff.

6. How will taxpayers know if their assessment is equitable? And what can a taxpayer do if they feel their value is inaccurate?: During the month of August, we will be sending a notice of your new value to every taxpayer in Nashua. At that time the letter will indicate how and where you can review your assessment and the assessment of others. The data will be available online and taxpayers will be able to do sales comparison searches. If a taxpayer is concerned with their assessment they should use the online tools to compare their property to the sales properties. Listings of all the assessments will be available on the computer terminals at the Assessing Department. Should a taxpayer not have computer access at home, the Public Library does have computers available for this type of review and research.

The letter will also provide dates and times for you to attend informal hearings. This will allow you the opportunity to sit and discuss your assessment with a representative of KRT Appraisal. This is a good opportunity to point out any physical data errors you feel may exist or discuss why you feel your assessment is inaccurate. If data errors exist, KRT Staff may schedule an appointment to accompany you to your home and review the data. All taxpayers that request an appointment will be scheduled at a specific time and then will receive a final notice of value at a later date. This final notice of value is the value that will be used to compute your 2018 taxes.

7. What can a taxpayer do once they receive their December tax bill, if they disagree with their 2018 assessed value?

Once the tax bill has been received the taxpayer would need to file an abatement with the Assessing Department. Forms are available at the Assessor’s Office or online at the City’s website. The State of NH Board of Tax and Land Appeals (BTLA) has the abatement form on its website as well. Once you receive your notification of your abatement and you are still dissatisfied, the next step would be to file an appeal with either the State of NH BTLA or the Superior Court.

We hope this process is a smooth one but we understand not all taxpayers will be happy with their new assessments. Both the local and state appeals processes are very fair processes that have worked for many years to ensure taxpayers are treated fairly. The Assessing Department will attempt to answer taxpayer questions or concerns, but until the values are finalized all questions should be addressed through the informal hearing process.

8. What is market value and who determines my property assessment?: Market value is determined by buyers and sellers, the real estate market and the general economy. Our current assessments were arrived at in 2013 and the market has appreciated since then. The 2017 assessments were found to be at about 79.1% of market value. For April 1, 2018 we are required to bring assessments back to 100% of market value. This will mean for most residential properties they will see their assessment increase. However, not all property appreciates or depreciates at the same rate. KRT will research and analyze the values in any particular area or neighborhood to determine the 2018 market values. In effect we are placing a value on your property that we believe is representative of what you would sell your home for on April 1, 2018.

9. When will the new values go into effect?: The new values are effective as of April 1, 2018 and will be used to calculate the December tax bill.

10. Will this process increase my property taxes?: It depends how much your property value has increased. If the total value of taxable property in the City increases as a result of the revaluation, then the tax rate will decline. Not all properties appreciate or depreciate at the same rate. For example, assume that your home is currently assessed at $200,000 but its fair market value is actually $250,000, and that commercial properties are on average selling at 95% of market value. In this example, the commercial properties could see a tax decrease because they were valued at 95% of market value, while your home would see an increase because it was valued at 80% of fair market value. This is merely an example to help understand the process.

11. What will the 2018 property tax rate be so a property owner can calculate their property tax amount?: The 2018 property tax rate is calculated by the State of New Hampshire Department of Revenue and will not be available until sometime during the month of November. The state needs a series of documents from the municipality, school district, county and state agencies, in order to calculate the tax rate and it is expected that not all documents will be available to them until the month of October. We do anticipate that with the increased property tax base for 2018 (as a result of the revaluation and real estate market), that the tax rate itself will decrease. However, we do not know how much that will be. A decrease in the tax rate may, or may not, result in a change to property tax bill as each bill’s calculation is also dependent upon what each individual property’s revised assessment is.

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Assessing

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1. What is this year's tax rate in Nashua, NH?

2021 tax rate is $23.22 per thousand dollars of assessed property value.

View the current Nashua Tax Rate and Tax Rate History.

2. When does the tax year begin and end?: The tax year begins April 1st and ends on March 31st.

3. When are the taxes due?: The City of Nashua bills for property taxes semi-annually. Tax bills are generally due in July and December. July's bill is due July 1st and is estimated based on July's assessment multiplied by 50% of the prior year's tax rate. The final bill, using the actual tax rate for the year multiplied by December's (final) assessment, is due in December. The due date is 30 days from the date the tax bills are mailed.

4. How is an assessment determined?: The Assessor's Office studies the market and collects information about properties to estimate the fair market value. Please remember that the Assessor’s Office does not determine the total amount of taxes collected. It is the Assessor’s responsibility to find the fair market value of your property so that you may pay only your fair share of the taxes. The amount of taxes you pay is determined by a tax rate applied to your property’s assessed value. The tax rate is based on the funds needed to provide the services included in the approved city budget. Each year, sometime in October, this tax rate is set and it is reflected on the final tax bill which is due sometime in December.

5. What if I think my tax assessment is higher than the fair market value?: Taxpayers who believe their property is over-assessed should view the assessment data to verify accuracy. See more...

6. What if I miss the deadline to file for an abatement?: If you miss the March 1st filing deadline with the City of Nashua, no action can be taken for the current tax year. However, you may request a "spring review" in which the Assessing Department may review your property value for the following tax year.

7. What type of tax exemptions/tax credits are available in the City of Nashua and what are the qualifications?: Please refer to our online resource that lists these exemptions and credits.

8. How can I change the mailing address on my tax bill?: A request to change the mailing address on a tax bill must be submitted in writing and signed by the property owners. When writing in, please identify the property location and where the new mailing address is. Your mailing address change can be faxed to the Assessing Department at 603-589-3079 or mailed to:
Assessing Department
229 Main Street
Nashua, NH 03060

Access the Change of Address Form (PDF).

9. When were the assessments last updated in Nashua?: The City of Nashua updated assessments in 2004, 2005, 2007, 2009, 2013 and again in 2018.

10. What is the 2019 State of N.H. Department of Revenue Administration’s equalization ratio for Nashua?

The 2019 equalization ratio for Nashua is listed at 88.8%.

State of N.H. Department of Revenue Administration

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Building Permits

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1. When do I need a permit?: Permits are required for particular types of work. Learn more...

2. What is the purpose of a permit?: Applying for a permit allows the city to review the project for safety and compliance to federal, state and local codes. It also insures the project complies with the city's Land Use Code. Subsequent inspections help determine if the project is being completed to code and as designed.

3. How do I get a permit?: Submit an application and supporting documents to the Department of Building Safety, located on the second floor in City Hall. Sample permit forms and Plan requirements are available at the Permits Page.

4. What permits are required and how much does a permit cost?: Building permit fees are normally determined by the square footage of the project. Find out more...

5. Do I need a permit for a shed at my house?: A shed under 200 square feet does not require a building permit. Although, a Land Use Permit is required for any size shed. Therefore, a Building and Land Use application will need to be submitted with a Plot Plan showing where the proposed shed will be located. If you do not have a Plot plan, one may be obtained from the property file at the Building Safety Department.

6. Do I need to be licensed to do work?: The State of New Hampshire requires a license of the person engaging in the business of either plumbing or electrical. Effective January 1, 2008 a NH Gas Fitter License will be required to install any gas piping or gas fired equipment.

7. What codes does Nashua use?: Per House Bill (HB) 562, NH adopted the 2015 ICC codes with State amendments and the 2017
NEC effective September 15, 2019.
Read more...

8. When were these codes adopted and what were your previous codes?: View Code Adoption Dates and Ordinances.

9. What are the structural loads for Nashua?: Learn the snow loads, wind load, seismic load, frost line, and rainfall intensity for the city by viewing the load resource.

10. Do I need a permit to re-roof my home?: A permit to re-roof your home (1 and 2-family residences) is not required, although you are required to follow the Building Code. The code allows you to go over the existing shingles provided you only have one layer of shingles on the roof currently. If you are going to strip the roof, you must use water and ice shield on the first 3' of the roof and a minimum of 15# felt paper under the shingles on the remaining roof.

Other than applying asphalt roofing shingles, commercial properties and residential homes above a 1 and 2- family unit building require a permit. Again, you will need to follow the Building Code. A letter from a structural engineer stating the existing roof structure can support the new roofing design is required. Further questions relating to roofs on commercial properties should be directed to the Building Inspector or Plans Examiner.

11. When will my permit be ready?: We will contact you when the permit is ready or if we have any questions or problems with your application. Approval time depends on the size, type and complexity of the project. Normally a small residential project may only take a few days where a large commercial project could take 2 to 3 weeks. You do not have a permit upon submitting the application and payment.

If you have a building permit application, your trade permits (electrical, plumbing and mechanical) cannot be issued until after your building permit has been issued. Certain residential permits are issued while you wait.

12. How do I set up an inspection and can I schedule a time?: To schedule an inspection call The Building Safety Department one business day in advance. Please have your project number, address and the type of inspection you want scheduled. For a list of inspections, see the Inspections Required document.

We do not schedule inspection times, but you may call the inspector the morning of the inspection and inquire as to the estimated time of day he may arrive at your address. Typically the inspectors are in the office between 8 a.m. and 9 a.m. Inspections Required Document (PDF)

13. What do I need for a Certificate of Occupancy (CO)?: Residential projects require final approvals from the building inspectors and in some cases, approval from the Department of Public Works (DPW) and Engineering. Commercial projects require final approvals from the building inspectors, Planning and Zoning, Fire Marshal, and in some cases DPW Engineering and Health Department. Please see Inspections Required (PDF).

14. Can I get a refund?: When a permit has either been revoked or a project discontinued or abandoned within 6 months of the issuance of the permit, the permit may be returned to the Building Official for cancellation. If a project is abandoned without notice being made to the Building Official before a 6-month interval has elapsed since the date the permit was issued, no refund will be made. The application fee of your permit is non-refundable and only one-half of the permit fee shall be refunded, providing no work has been done on that permit. A brief written letter stating you would like a refund should be given to the Department of Building Safety, along with the location of the work and the permit number. Your refund, as allowed to by ordinance, will be mailed to you.

15. What is your policy on After-the-Fact Permits?: View our policy on After-the-fact Permits (PDF).

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Cable Television Advisory Board

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1. There is an error on my cable bill, who should I contact?: You should contact Comcast Customer Service by calling 800-934-6489. They also have online support via 24/7 Live Chat or email. Comcast Customer Service

2. Why does Comcast have a monopoly in Nashua? Wouldn’t competition bring prices down?: Comcast does not have a monopoly in Nashua, however they are the only company that currently provides traditional cable service in the City. Other providers like Time Warner, Brighthouse or Charter Communications are welcome to come in and compete with Comcast, however the cost of overbuilding a duplicate system would be cost prohibitive. Satellite TV providers DISH Network and DirecTV also provide service to most residences in Nashua.

3. I see FIOS TV from Verizon advertised, is it available in Nashua?: No. FIOS is a brand name for the Cable TV and Internet products offered in some areas by the Verizon landline telephone company. Verizon sold their Northern New England assets in 2008 to Fairpoint Communications. Although fiber optic cables were strung through parts of some New Hampshire communities, including Nashua, Verizon never received franchise agreements to operate their FIOS system in the state prior to their sale to Fairpoint. Faipoint currently uses the fiber optic network for high speed internet services in some areas, but to date they have not expressed interest in starting up a FIOS type television service in any of the local markets they serve. Fairpoint does offer product bundling, but offers a satellite TV service together with its telephone and internet services.

4. Why are the commercials on my TV so much louder than the program content?: This is often a perceived problem by TV viewers, however, there are times when the volume of a commercial may be louder than the content of the program surrounding it. Beginning December 15, 2012 the FCC will require TV broadcasters, including all standard, cable and satellite broadcasters, to comply with new regulations designed to equalize sound levels between content and commercials. The Commercial Advertisement Loudness Mitigation, or CALM act, will require TV broadcasters to ensure that commercials air at a volume no louder than the programs in which they appear.

5. My cable bill is so high, is there anything I can do?: There are some things you can do to either eliminate or reduce your cable bill depending on the number of channels you want to watch. If you only need local broadcast stations, some people can get by with a TV hooked up to a good quality outdoor antenna. Be sure that your TV has a digital tuner, or that you purchase a digital to analog converter for older TV sets. If you want to remain a cable subscriber, Comcast offers several levels of service, including a barebones package, sometimes referred to as lifeline service, for a nominal cost. Other ways to save include dropping levels of service, or bundling Cable TV with internet and telephone service. Please note that some offers may have time restrictions or minimum service commitments, so ask questions and shop carefully.

6. I see that a portion of my bill goes to paying Franchise Related Costs. What are they?: The cable company and local municipality enter into an agreement called a franchise agreement. This agreement allows the cable company to provide services to residents. The FCC allows franchising authorities the right to negotiate certain terms under the agreement, including municipal channel space and fees in exchange for using the public rights of way to run cables and site transmission equipment. The FCC also allows for certain Franchise Related Costs to be passed on to customers. Read the Cable Television Renewal Franchise for a copy of the franchise agreement between the City of Nashua and Comcast. Cable Television Renewal Franchise (PDF)

7. Other communities have local cable channels, does Nashua?: Yes! Under the city’s franchise agreement with Comcast, the city has access to three Public, Educational and Government (PEG) channels. The City of Nashua uses a portion of the franchise fees it collect to operate the Government channel (16) to provide government meetings and other city-related events; and Educational channel (99) which provides coverage of Board of Education meetings along with education related events in the community. The City also provides a Public Access channel (96) for use by qualified individuals in the community to produce their own programs of community interest. Operation of the city public access channel, Access Nashua, is contracted to Community Media Services group, with offices located within the Nashua Community Television studios at 9 Riverside Street.

8. Do I have any choices other than Comcast?: Yes. The Nashua area is served by a number of over-the-air broadcasters that provide free broadcasts. Cable Television Options

9. I get no resolution to my complaint from Comcast Customer Service over the phone or via the internet, what can I do?: Comcast provides a customer support center in Nashua at 219 Daniel Webster Highway where you can speak in person with a Comcast representative who will work with billing and service issues. The service center is open Monday through Friday from 10 a.m. to 8 p.m. and on Sundays from 11 a.m. to 4 p.m.

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Citizen Service Requests

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1. What is the Citizens Service Request Center?: The Citizens Service Request Center is an online resource, using the SeeClickFix application, for the citizens of Nashua to report issues or request information from around the City of Nashua.

2. How do I submit a request?: Submitting a request is easy to do using our online submission tool or phone app which can be downloaded from your app store by searching for SeeClickFix. After you finish entering the details of your request, you will be given the option to either submit a request anonymously if you don't want to receive updates on the status of your request or to register for an account which will allow you to track your requests and receive updates to the status of your request.

3. What types of things can I send to the Service Request Center?: You can send all kinds of requests or issues. Anything that you think the City of Nashua may be able to help you with. You can either select one of the common request types from the drop-down list, or just select “General Inquiry” for anything else. One of the great things about this application is that if we cannot answer your question or do not handle those kinds of things someone will email you back – you are not left hanging.

4. How long does it take once I submit my request?: That all depends on the nature of the request and when you submit it. All requests will be routed to the correct Department within one business day of submission. From there you can expect to be contacted (either with a request for more information, an answer, or an update) within a timely fashion. If your issue is an emergency, we do recommend you contact us by phone at 603-589-3140.

5. How do I know my request hasn’t been forgotten?: When you submit a request after creating an account, you will be supplied a unique Ticket Number. At any time, you can return to the Citizen Service Requests web page and check the status of your request. Either look up your request by ticket number, or select it from the list of all your requests found in the Check Request Status section.

6. How will I know that my request is sent to the right place?: Our City Staff has been trained to make sure that all requests are sent to the proper department. Even if you do not know where to send the request or inquiry you can rest assured that we know.

7. What if you have a question about Citizen Service Requests that’s not answered here?: We would be glad to answer it. Just send us an email with your question to dpwrequest@nashuanh.gov.
Citizen Services Requests Help Desk

8. Is it easy to register?: Yes, you can easily register after entering the details of your request on our website or download the SeeClickFix app to your smart phone and follow the app instructions.
Start your Citizen Service Request and register

9. What about people that don’t have a computer?: No computer? No Problem! Those folks without a computer can still contact us using the same methods they currently use (phone, mail, or in person). The Citizen Service Request Center web based application and phone app just gives one more way to better serve you!!

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Comcast

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1. There is an error on my cable bill, who should I contact?: You should contact Comcast Customer Service by calling 800-934-6489. They also have online support via 24/7 Live Chat or email online.

2. Why does Comcast have a monopoly in Nashua? Wouldn’t competition bring prices down?: Comcast does not have a monopoly in Nashua, however they are the only company that currently provides traditional cable service in the City. Other providers like Time Warner, Brighthouse or Charter Communications are welcome to come in and compete with Comcast, however the cost of overbuilding a duplicate system would be cost prohibitive. Satellite TV providers DISH Network and DirecTV also provide service to most residences in Nashua.

3. I see FIOS TV from Verizon advertised, is it available in Nashua?: FIOS is a brand name for the Cable TV and Internet products offered in some areas by the Verizon landline telephone company. Verizon sold their Northern New England assets in 2008 to Fairpoint Communications. Although fiber optic cables were strung through parts of some NH communities, including Nashua, Verizon never received franchise agreements to operate their FIOS system in the state prior to their sale to Fairpoint. Fairpoint currently uses the fiber optic network for high speed internet services in some areas, but to date they have not expressed interest in starting up a FIOS type television service in any of the local markets they serve. Fairpoint does offer product bundling, but offers a satellite TV service together with its telephone and internet services.

4. Why are the commercials on my TV so much louder than the program content?: This is often a perceived problem by TV viewers, however, there are times when the volume of a commercial may be louder than the content of the program surrounding it. Beginning December 15, 2012 the FCC will require TV broadcasters, including all standard, cable and satellite broadcasters, to comply with new regulations designed to equalize sound levels between content and commercials. The Commercial Advertisement Loudness Mitigation, or CALM act, will require TV broadcasters to ensure that commercials air at a volume no louder than the programs in which they appear.

5. My cable bill is so high, is there anything I can do?: There are some things you can do to either eliminate or reduce your cable bill depending on the number of channels you want to watch. If you only need local broadcast stations, some people can get by with a TV hooked up to a good quality outdoor antenna. Be sure that your TV has a digital tuner, or that you purchase a digital to analog converter for older TV sets. If you want to remain a cable subscriber, Comcast offers several levels of service, including a bare bones package, sometimes referred to as lifeline service, for a nominal cost. Other ways to save include dropping levels of service, or bundling Cable TV with internet and telephone service. Please note that some offers may have time restrictions or minimum service commitments, so ask questions and shop carefully.

6. I see that a portion of my bill goes to paying Franchise Related Costs. What are they?: The cable company and local municipality enter into an agreement called a franchise agreement. This agreement allows the cable company to provide services to residents. The FCC allows franchising authorities the right to negotiate certain terms under the agreement, including municipal channel space and fees in exchange for using the public rights of way to run cables and site transmission equipment. The FCC also allows for certain Franchise Related Costs to be passed on to customers. A copy of the franchise agreement between the City of Nashua and Comcast can be found by clicking here. Franchise Agreement (PDF)

7. Other communities have local cable channels, does Nashua?: Yes! Under the city’s franchise agreement with Comcast, the city has access to 3 PEG channels. PEG stand for Public, Educational and Government. The City of Nashua uses a portion of the franchise fees it collect to operate the Government channel (16) to provide government meetings and other city-related events; and Educational channel (99) which provides coverage of Board of Education meetings along with education related events in the community. The City also provides a Public Access channel (96) for use by qualified individuals in the community to produce their own programs of community interest. Operation of the city public access channel, Access Nashua, is contracted to Community Media Services group, with offices located within the Nashua Community Television studios at 9 Riverside Street.

8. Do I have any choices other than Comcast?: Yes. The Nashua area is served by a number of over-the-air broadcasters that provide free broadcasts. In Nashua, most homes would require the use of an outdoor TV antenna mounted to a roof or antenna mast. Satellite TV may also be available from vendors like DirecTV and DISH Network, depending on the availability of a suitable location to site a small dish antenna. Some local stations may not be available via satellite, including digital sub channels for area Independent, PBS and Network affiliates. Local Nashua stations like WYCN TV-13, Nashua Gov. TV 16, Nashua Educational TV 99 and Access Nashua are not available via satellite television.

9. I get no resolution to my complaint from Comcast Customer Service over the phone or via the internet, what can I do?: Comcast provides a customer support center in Nashua at 219 Daniel Webster Highway where you can speak in person with a Comcast representative who will work with billing and service issues. The service center is open Monday through Friday from 10 a.m. to 8 p.m. and on Sundays from 11 a.m. to 4 p.m.

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CTV

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1. I want to keep informed on what’s going on with Nashua City Government. Are the meetings televised?: All of the Board of Alderman meetings, appointed committee meetings, and certain Board meetings are televised live and/or replayed at various times during the following week. The covered meetings are:
- Ad Hoc Committees/Pennichuck Water Special Committee
- Board of Aldermen
- Board of Education (Seen on Channel 99)
- Board of Public Works
- Budget Review Committee
- Cable Television Advisory Board
- Finance Committee
- Human Affairs Committee
- Infrastructure Committee
- Joint Special School Building Committee
- Nashua Senior High School Building Committee
- Personnel/Administrative affairs Committee
- Planning and Economic Development Committee
- Planning Board
- Special Board of Aldermen
- Zoning Board of Adjustment

2. What Educational Meetings are covered?: Nashua ETV Channel 99 provides live coverage of all Board of education meetings and most Board of Education committee meetings. The Board of education meeting schedule can be found online.

3. Are there meetings that you don’t show?: Do to the large number of meetings throughout the calendar year, it would be impossible to cover all of them. The list above is derived from what is considered to be the order of Legislative importance. There are many meetings that are added to our schedule as they come up, and these will always be listed on our schedule page.

4. I missed a televised meeting. How can I see it again?: There are two ways to access a meeting that you have missed:
1. The first is to go to our TV schedules. These schedules list what meetings are going to be televised “live” in the immediate future as well as meetings that have already occurred and are now being replayed at various times throughout the day.
2. The second way is to go to our Nashua CTV Live Streams page.

5. Where can I find your schedule?: You can find our program schedules for all 3 channels by going to our schedule page.

6. I have a quality control issue with one of your community channels, how can I let you know?: If you have a quality issue with any of our community channels, please go to our Reception Issue Form.

7. If I have an event that I would like to announce/promote on your Bulletin Board, can I do this?: Yes you can. Since there are strict rules governing our Government Channel, unless you are a Department within the Municipal structure, the Government Channel Bulletin Board may not be available. If you are an educational entity, or tie in with one, you can go to nashua.edu.
As there are also restrictions governing the Education Channel E-nnouncements, if your organization does not qualify, our Public Access Bulletin Board might be the answer. For this, please go to Access Nashua.

8. How do I speak to someone about the Public, Education, and Government Television Channels?: - For our Public Television you can call 603-589-3141
- For Education call 603-589-3158
- For Government call 603-589-3156

9. What are your broadcast hours?: All 3 channels broadcast 24 hours a day, 7 days a week. At times the Community Bulletin Board will be running, and other times live meetings, replays, or produced programs will be offered. Please check programs schedules for times and content. Program Schedules

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Debit/Credit & eCheck Acceptance

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1. What can I pay for using my debit/credit card or an Electronic Check (eCheck)?

At this time you can use the City of Nashua’s Online Payment Portal to pay for the following:

Lease Parking
Motor Vehicle Renewals
Parking Fines
Parks & Recreation payments
Regularly billed Wastewater charges
Property Tax payments

You will be charged a processing and transaction fee to conduct any debit, credit or eCheck payment online. You can avoid paying these additional fees by paying in person with cash or personal check or by mailing a check payment. Please allow 3 to 5 business days to receive your registration renewal(s).

2. Do I have to contact my bank before using an eCheck?: No. An eCheck is a payment drawn electronically from your bank checking account. Using an eCheck does not require a debit or credit card. To use an eCheck you will be asked for both your routing number and your account number. This information can be most easily obtained from bottom of your paper checks, or you can contact your financial institution for the numbers (some list routing numbers on their website). The numbers are never stored by the City or the payment processing vendor after the transaction is complete.

3. How are the fees calculated?: Debit/Credit payments - The processing fee is calculated as 2.79% of the amount of the bill, with a minimum fee of $1.50. There will be an additional transaction fee of $1.50. These fees are collected by the payment processing vendor and no portion of these fees are funded to the City.

4. Can I get an estimate for my motor vehicle registration?: We are pleased to provide you with the ability to receive quick and convenient estimates for your vehicle registrations. The estimated fees calculated are subject to change and may vary depending upon how, when and where you complete the registration process.
Estimate Vehicle Registrations

5. Can I pay my vehicle registration or wastewater bill using a combination credit card/e-check?: Payment must be made using one method: all credit card or all e-check.

6. How secure is my payment and personal information?: Payments are processed through a secured site which uses 2048 bit SSL encryption. Only the payment confirmation is provided to the City. Sensitive credit card and related information are not stored by the City or the payment processing vendor after the transaction is complete.

7. Can I make a partial payment?: No. The entire bill amount must be paid if using the online payment portal.

8. How soon will my payment be posted?: Your financial institution will deduct the payment immediately; however the transaction may take 2 to 3 days to clear and to be posted to the City’s records.

9. If I have a returned check, can I use my credit card to repay the returned check transaction?: A replacement for a returned check must be made with certified funds (bank check or cash) payable in the office where the original transaction took place.

10. How do the processing and transaction fees show on my debit/credit card statement?: Your financial institution’s statement will show one payment for the City’s bill amount and one payment to EB2Gov for the processing and transaction fees.

11. What do I do if I can’t find my Motor Vehicle Renewal online?: If you can’t access your renewal, contact the Nashua Motor Vehicle Department at 603-589-3200 or email the Motor Vehicle Renewal Department.

12. What do I do if I can’t find my wastewater bill online?: Only current bills will be available online for payment. If you can’t access your bill, contact the Nashua Wastewater Office at 603-589-3195 or email the Wastewater Treatment Facility.

13. Can I change my mailing address online?: No. You need to contact the respective department via phone or email to change your mailing address or other information.

14. Will the City offer payment of my bills via the telephone?: Not at this time.

15. Are there plans to allow the use of American Express or other Card types in the future?: Yes, the EB2Gov service is now accepting American Express in addition to VISA, MasterCard and Discover.

16. How do I get to the City of Nashua’s online payment portal?

Please visit our Online Payments page for details about making an online payment.

https://www.nashuanh.gov/131/Pay-Bills-Online

Online Payments

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Dog Licenses

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1. Which Dogs Must Be Licensed?: All dogs, 4 months old or over, living in the State of New Hampshire, must be licensed by their owners in the town or city of residence and they must have proof of rabies vaccination. Access the Dog License Application (PDF)

2. When Do I License My Dog?: License a new adult dog immediately. License a puppy as soon as it is 4 months old and has had its first rabies vaccine. The license period runs May 1st through April 30th of each year. License renewals will be accepted after March 1st of each year.

3. What Do I Need to License My Dog?: State law requires that before a license is issued, the owner or keeper of a dog must furnish proof to the Clerk that the dog has been vaccinated against rabies. The rabies certificate should be in the name of the owner of the dog, or a letter of ownership from the previous owner should be provided as well.

In addition, the annual license fee is less for a dog that has been spayed or neutered. Evidence of the procedure needs to be supplied to the Clerk. Once this information is on file, it need not be provided for future license renewals.

New Hampshire town and city clerks are notified by local veterinarian offices when rabies vaccinations are administered, and this information may already be on file with the City Clerk. However, all records are not always current for a variety of reasons including: reporting time lag; notice mailed to an incorrect town or city clerk due to differences in the owner’s mailing address and residence; or vaccinations administered at off-site pet clinics or by out-of-state facilities. Feel free to contact the Clerk’s office at 603-589-3010 if you wish to determine whether or not this information is already on file for your pet.

4. How Much Does It Cost?

The cost of a dog license is as follows:
Please note, if paying online, there is a transaction fee and convenience fee associated (usually around $3) with the online service payed to the credit card processing service in addition to the fees below.

Puppy (ages 4-7 months) - $7.50
Spayed or neutered dogs - $7.50
Unaltered female or male dogs - $10
Senior citizen dog - 1st Dog $3.00 (owner who is 65 years old or older on the first dog only, there is no discounted license fee for additional dogs)

5. Where Do I Go?: City Clerk’s Office is under construction but accepting appointments. We will continue to accept online, mail in requests, and drop-offs (Use the outside Drop Box on Elm Street side of building). We are experiencing delays in processing requests. Thank you for your continued patience.
Pay online anytime (before fees are due).

6. Can I License My Dog By Mail?: You may license your dog by mail using the Dog License Form and enclosing a check for the appropriate fee. We cannot accept credit cards for dog licenses under any circumstances, so we are unable to process license applications that are received by fax or email.

7. What Happens If I Don’t License My Dog?

Failure to license a dog is a violation of state law and city ordinances. In addition to the annual license fee you will be charged a late fee of $1 per month for each month (or part of a month) after June 1.

In addition, you are subject to a civil forfeiture fee of $32 due within 15 days after receiving notice of forfeiture. If the forfeiture is not paid, the case will be disposed of in Nashua District Court. Any dog off the premises of the owner of the dog without a current registration tag on his collar may be subject to impoundment, a penalty of $32, and to all other penalties and provisions as provided by the Nashua Code of Ordinances (Sections 5-1 through 5-11).

8. What If I No Longer Own My Dog?: Please contact the City Clerk by telephone (603-589-3010), fax (603-589-3029), or email if you no longer have a dog or have moved out of the City. We will update our records so that you will not receive any future late notices or notice of forfeiture. See all City Clerk contact information.

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Industrial Pretreatment

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1. Who is required to have an industrial wastewater permit?: Any commercial or industrial establishment that manufactures any material or product, regardless of whether or not they use water in their manufacturing process.

2. Are there different types of industrial users?: Yes! They are classified as Group I, II, III, and IV. The Industrial Users Page will explain how the industrial users are grouped. Industrial Users

3. Is there an annual fee charged by the City of Nashua in order to have an industrial discharge permit?: Yes, please see the Fee Schedule Page. Fee Schedule

4. What are the penalties for operating without an industrial discharge permit?: Any business operating without an industrial discharge permit is in violation of, and subject to the penalties listed within, the City of Nashua Sewage Disposal Ordinance.

5. Who do I call for industrial wastewater discharge permit application?: Contact the Nashua Wastewater Treatment Facility, Phillip Appert, Industrial Pretreatment Coordinator at 603-589-3569

6. If I own property and rent to a new business, what should I tell the new business owner?: The new business should be referred directly to our office in order to expedite the permitting process 603-589-3560. New Applications

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Legal Department

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1. What role does the City Attorney perform for the city?: The City Attorney is the lawyer for the city government. When the city is sued, the City Attorney appears in court as defense counsel. When the city’s interests are infringed upon, the City Attorney files suit to protect them. The City Attorney also serves as legal counsel to all city officials and departments, drafting legislation, reviewing contracts and providing other legal advice.

2. How is the City Attorney approved?: The City Attorney is selected by the Mayor and confirmed by the Board of Aldermen.

3. Does the City Attorney represent private citizens?: No, the City Attorney does not represent individuals in private legal matters. Attorneys in the office represent city departments, boards and commissions in the course of their official business.

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Mask FAQ

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1. What is a face mask?

The term ‘face mask’ refers to a covering made of cloth, fabric, or other soft or permeable material, without holes, that covers the nose, mouth, and surrounding areas of the lower face. A face mask may be factory-made or homemade from ordinary household material.

We do not recommend the use of a valve mask. Valve masks have a one-way valve that closes when you breathe in, so pathogens can’t get in, but opens when you breathe out. This creates an open doorway for your respiratory droplets to leave the mask and is not effective in preventing the spread of COVID-19.

2. Who is encouraged to wear a face mask and when?: In accordance with the Center for Disease Control and Prevention's Public Health Recommendations for Fully Vaccinated People, persons who are fully vaccinated are not required to wear a face mask indoors or outdoors where business is conducted, unless required by that business, organization, or worksite. Persons who are not fully vaccinated or are immunocompromised are strongly encouraged to wear a face mask in public settings where it is difficult to maintain a distance of six feet from others for their own protection and that of others.

3. How should I properly put on and remove my face mask?

To properly put on the face covering, practice the following.

Clean your hands with soap and water or alcohol-based hand rub.
Determine the outside of the cloth face covering. That side will face away from you.
Grab the cloth face covering by the ear loops and place a loop around each ear.
Make sure the cloth face covering covers your mouth AND nose, without any gap.
Avoid touching the front of your cloth face covering while it is in place.
If it becomes soiled, you should replace it.

To properly remove the face covering, practice the following.

Grab the ear loops and pull forward over your ears to remove. Avoid touching the front.
Do not touch your eyes, nose, and mouth when removing it.
Fold the cloth face covering so that the area facing outward is folded over itself.
Place a cloth face covering in a plastic bag for cleaning later, avoid letting it touch the outside of the bag.
Immediately wash your hands with soap and water or alcohol-based hand rub after removing it.

4. How should I clean my face mask?: Wash your cloth face mask after each use in a washing machine or by hand using warm water and soap. Always allow your face mask to completely dry. If wearing a single-use face mask, please discard after each use. DO NOT place your mask in a microwave as that is a fire hazard and will not clean or disinfect your mask.

5. Where can I get a face mask?

The Centers for Disease Control and Prevention (CDC) has instructions on how to make your own face mask in several different methods, including machine or hand-sewn, a no-sew method with a T-shirt and scissors, and a no-sew method with a bandana. You can view detailed instructions on their website at www.cdc.gov/coronavirus.

The City of Nashua Division of Public Health and Community Services (DPHCS) has a supply of face masks to protect our community. If you and/or your family is in need of face masks, please contact Nicole Chute.

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Motor Vehicle Registration

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1. How much is my registration going to cost?: It is not possible to quote fees for a particular registration over the phone, however an estimate can be obtained in person or online. For more information, visit our
Registration Cost page.

2. Where can I get a Temporary Plate?

You can obtain a Temporary Plate at any of the State Motor Vehicle Substations. The following is a listing of just a few of these locations:

- 23 Hazen Drive, Concord, New Hampshire

- 110 Broad Street, Nashua, New Hampshire

- 4 Meadow Brook Drive, Milford, New Hampshire

- 377 South Willow Street, Manchester, New Hampshire

- 33 Geremonty Drive, Salem, New Hampshire

Phone calls should be directed to Concord at 603-227-4000. For more information about Temporary Plates, please see

RSA 261:57.

3. Can I come in and register a car for someone else?: The New Hampshire Driver Privacy Act (RSA260:14) prohibits us from releasing any personal information about an individual to another person. New vehicle registrations must be completed in person, otherwise a notarized power of attorney is needed. However, if you come in with that person's current registration or a renewal notice, you should be able to complete the renewal of a registration, providing there are no changes.

You also need to show your current Driver's License or photo ID. For more information, see the New Hampshire Driver Privacy Act (RSA260:14).

4. What methods of payment do you accept?

We accept the following forms of payment:

- Cash

- Bank checks

- Cashier checks

- Checks

- Credit cards (2.79% service fee)

- Money orders

- Travelers checks

- Our ATM ($2.25 service fee)

5. What will you accept as proof of residency?

The following items are acceptable proof of residency:

A valid New Hampshire Driver's License with the correct Nashua address listed or a valid out-of-state Driver's License, along with one of the following:

- Postmarked mail dated within 30 days (if using a PO Box proof of Legal Address is also required)

- Current rental or lease agreement signed and dated within the last 30 days

- A letter (on letterhead) from the rental owner or management company stating that the resident lives at that address

-Current utility bill with "for service at" address provided (gas, electric, oil, water/sewer, cable/dish, or telephone (landline service only)

6. Can I register my vehicle online?: You can now renew vehicle registrations online via credit card for a fee of 2.79% + a $1.50 transaction fee, or via eCheck for a fee of $0.95 + a $1.50 transaction fee.

7. Where is the nearest state motor vehicle substation?: The closest State of New Hampshire DMV Substation is located at 110 Broad Street in Nashua. You may also check out this list of DMV Registration Substations.

8. How do I register the vehicle I just bought and use the same plates I have from the car I sold?: Come in to our office with your current original registration for your old car, and the necessary documents for your newly purchased vehicle. For more information, visit our Transferring Plates page.

9. I lost my registration, title, plate, stickers, or decals. How do I get a replacement(s)?: Replacement registrations, Stickers/Decals, and Plates can be obtained at City Hall in the Motor Vehicle Registration Department. Duplicate Title Applications are available at the State Department of Motor Vehicles offices. The forms are also available online (PDF).

10. I am moving out of state. Can I receive a refund for the remainder of months on my registration?: Unfortunately, the State of New Hampshire does not refund any partially used registrations. Any further questions should be directed to the state.

11. I have never registered a vehicle in the City of Nashua. What do I need?: In addition to your vehicle documents, you will need to come in with your Driver's License (or other official Photo ID) and proof of your residence in the City Of Nashua. For a list of approved proof of residences, visit our New Residents page. New Residents page.

12. Can I make partial payments on my auto registration?: No, in order for your vehicle to be registered, you have to pay the full amount of your registration per RSA 261-52.

13. How and when do I renew my vehicle registration?: Registrations are renewed during the month of expiration, which can be found on your registration. Generally, this is the birth month of the first name on the registration unless the vehicle is leased or owned by a business. Registrations expire at midnight on the last day of the expiration month. Check your registration or the month sticker on your license plate.

For your convenience, registrations can be renewed up to 4 months in advance. You may renew your registration through the mail by following the instructions on the renewal notice you receive in the mail. This is the most convenient method of registering.

You may also come in to the Motor Vehicle Registration Office located at City Hall downtown Nashua, at 229 Main Street. Please bring your current registration and your renewal notice along with your current Driver's License or ID. If possible, avoid Mondays and Fridays and the beginning and end of each month since those tend to be our busiest days and lines can be lengthy.

You also have the option to renew online.

14. Where can I get a handicap plate?: You may apply for a handicap plate or permanent Hanging Placard at The State Of New Hampshire Department of Motor Vehicles Office in Nashua. You'll need Form DSMV16 filled out and signed by a medical doctor. For additional information, call State Motor Vehicle at the Nashua Substation (603-227-4000). The form is available at the Motor Vehicle Department at City Hall. For more information on handicap plates, see RSA 261:88.

15. Can I register my vehicle even though I have an outstanding parking ticket?: No person shall be issued a motor vehicle registration with outstanding parking violations. To find out if you have outstanding parking tickets and what the amount is please contact Traffic Violations at 603-589-3205. More information can also be found at
(RSA 231:130-a) Notification of Unpaid Fine.

16. Where is your office located and what are your hours?

We are located at City Hall in downtown Nashua at 229 Main Street.

Due to COVID-19 health concerns, we have limited hours from 8:30 AM to 3:00 PM and a limit of how many may enter the building at the same time, until further notice.

17. Can I register my vehicle even though my license has been suspended?: No, you can not register with a suspended license. Call the State offices in Concord at 603-227-4010, Financial Responsibility, or refer to Suspended License (RSA 261:180).

18. I am under 18 can I still register a vehicle/obtain a Driver's License?: For information on registering a vehicle or obtaining a Driver's License under the age of 18, visit our
Drivers Under Age 18 page.

19. Where can I get a vehicle identification number for my homemade trailer?

For trailers weighing 3,000 pounds or less, the City of Nashua will issue the Vehicle Identification Number to you (with a bill of sale and a properly executed Form 19A).

For trailers weighing 3,001 pounds or more (Title 10), you must call Highway Enforcement at 603-271-3339 and a state officer has to inspect the trailer and issue the Vehicle Identification Number.

20. I just bought out my leased vehicle. What do I need to bring with me to register?

If you buy out your lease, the registration is treated as if it were brand new and you become the new owner and must change the registration to your name and your birth month.

You will need to bring in either the New Hampshire Application for Title or the actual Title signed over on the back to you by the leasing company, along with your current registration.

If you buy out the lease prior to the expiration of your registration you will receive the remaining credit on your registration and pay the difference through your birth month.

21. I have just moved to New Hampshire. How much time do I have to obtain a New Hampshire Driver's License and register my vehicle?: Under New Hampshire State Law you have 60 days to obtain a New Hampshire Driver's License and register your vehicle after moving to the state. For more information, please see the
License Reciprocity page.

22. I would like information on vanity plates. Where can I go to find out whether or not what I want one or if my license plate is taken?: If you visit the NH eGov website You can find available plate information on the New Hampshire eGov website.

23. I would like to know how to transfer my vehicles into the name of a trust?

If your vehicles are year 2000 or newer, you will sign the back of the titles over to your trust. Although the vehicles will be titled in just your trust's name, your name can still appear first on your registration as Trustee only (no personal ownership) so that you can keep your birthday month as your month of registration and vehicle inspection.

In order to get this done, you'll need to bring in the following:

- Your titles to the vehicles

- Your legal papers naming the actual trust name and trustees

- Your Driver's License

- The current mileage on the vehicles

- Your current registrations to the vehicles.

The cost is $27 for each title and $3 for each registration, providing your vehicles are currently registered and we only need to add the Trust name 2nd on the registration.

If your vehicles are year 1999 or older, we will need your current registration along with a new Bill of Sale from the primary owner (Trustee) to the Trustee (primary owner) and the Trust. Bill of Sale forms are available in our office.

The cost for updating your non-titled vehicles is $3.00 per registration.

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Nashua Transit System

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1. Will the bus driver make change?: The bus driver can’t make change, so please have the exact fare ready.

2. Where do I get the bus?: Over 400 Bus stops are located throughout the city, every 2 or 3 blocks along the routes. Buses serviced on daytime routes are clearly marked with blue Citybus signs and stops serviced at night are clearly marked with yellow After 7 bus stop signs. All routes meet at the Transit Center located at 30 Elm Street behind City Hall.

3. How do I transfer to another bus?: Transfers are free within City of Nashua Limits. Please make sure to ask the driver for a transfer ticket when boarding if you need to transfer buses.This ticket is only valid on the next available bus.

4. When do I tell the driver where I’m getting off?: A block before you are getting off, press the yellow tape inside the bus to signal the driver.

5. Can I play my music device on the bus?: Music can distract or annoy other passengers. Please listen to music through earphones only.

6. Can I talk on my cell phone on the bus?: Cell phone calls can distract or annoy other passengers. Please use earphones and keep your call brief.

7. Can I smoke on the bus?: Smoking and alcohol consumption are not allowed on the bus.

8. Can I eat lunch on the bus?: Open food and drink are not allowed on the bus.

9. Can I bring my bike on the trip?: Yes, bikes ride for free if there is room on the bike rack. You must load and unload the bike yourself. Our bike racks fit 3 bikes.

10. How many bags can I bring on the bus?: There is a two bag limit on the bus. You must be able to store the bags in the area where you are sitting. Please do not bring any large objects on board that require multiple seats. The two bag limit is in place as a courtesy to other passengers and for safety reasons. Unsecured bags pose a safety concern to the driver and all passengers on board as loose bags and the objects within them may fall into the aisles and pose a trip and fall concern.

11. Can I bring a baby stroller on the bus?: Yes, you can bring a baby stroller on the bus. It must be folded up and stored in between or under seats; strollers are not allowed in the aisle. Reasonable accommodations will be made to parents with strollers. We recommend that your baby ride in your lap during the trip.

12. Where can I get a route map?: Printed maps are available at the Transit Center on Elm Street and the Transit Office on Riverside Street, as well as various businesses around the city. You can also print out your own on the Routes and Schedules page.

13. Is the bus ADA accessible?: All Nashua Transit vehicles are 100% ADA accessible. For more information, see our Policies regarding ADA and Reasonable Modifications.

14. Where will the bus driver pick me up or drop me off if there is a lot of snow under the Citybus sign?

During the winter months, all of our drivers are trained to drop off and pick up passengers at locations that are safe for all parties involved. Many times that means that drivers will pick up and drop off at intersections (or driveways) that are close to the bus stop but provide an easier exit and entrance to the bus (most of our stops are near an intersection).

If you are waiting for the bus at an intersection close to the stop, our drivers have been trained to stop and pick you up. Please wave to the driver as the bus approaches to signal that you would like the bus.

When you request a stop in an area with large snow banks (or little to no shoulder) our drivers will stop the bus in an area that will allow you to exit the vehicle in a safe manor.

15. Can I bring my ski's on the Citybus?: Unfortunately, you can not bring your skis or snowboards on the Citybus. Those items are much too large and would pose too much of a danger to our drivers and other passengers.

16. Is there anything I can do to make the bus driver see me at my stop at night?: Our drivers are trained to be vigilant for riders waiting at stops, but there are a few things passengers can do at night to make sure you are seen. Feel free to wave to the driver or hold up your illuminated cell phone. By doing so you will attract the attention of driver and make it much easier for the driver to see you.

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NH Alerts

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1. What is NH Alerts and why is it important to me?: NH Alerts is an emergency notification service that allows City of Nashua & State of New Hampshire emergency officials to notify residents and businesses by telephone, cell phone, text message, email, social media, and mobile app regarding time-sensitive emergency notifications. Only authorized officials have access to send notifications with the NH Alerts system. NH Alerts uses OnSolve CodeRED as the backbone of this notification system.

2. When will NH Alerts be used?

Any notification regarding the safety, property or welfare of the community will be disseminated using the NH Alerts System. This will include urgent updates on natural disasters, public health outbreaks, snow emergencies, water boil orders, evacuation notices, missing children, law enforcement activities, hazardous materials situations and any other incident requiring immediate action. Sign up for NH Alerts

As of 07/01/2019 the City’s CodeRED system has integrated with the NH Alerts system. The NH Alerts system is not be used to send non-emergency notifications. Residents and businesses are asked to sign up for the appropriate non-emergency situations through the Notify Me service on the City of Nashua website. Sign up for the City of Nashua Notify Me service.

3. How does NH Alerts work?: NH Alerts delivers the notification through a high-speed telephone calling system to a phone number in the NH Alerts database. City or State officials will access NH Alerts via a secure portal on the web. A ‘call area’ will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A voice and/or text message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.

4. Does the NH Alerts system replace other systems that have been used to provide time-sensitive information to residents?: This system is an enhancement to existing means of communication and is meant to supplement current or procedures used for mass notification. In addition to NH Alerts, the City (and State if applicable) will still provide information to local TV, radio, and newspapers, emergency status, Nashua Community TV, Official Nashua Facebook and Twitter accounts, and the Nashua Emergency Information Line 603-589-3456. As of 07/01/2019 the City’s CodeRED system has integrated with the NH Alerts system.

5. What is the difference between NH Alerts and CodeRED?

As of 07/01/2019 the City’s CodeRED system has integrated with the NH Alerts System. NH Alerts uses OnSolve CodeRED as the backbone of this notification system. The City no longer has an independent CodeRED system and has gained additional features, streamlining, and cost savings by integrating with the NH Alerts system. Residents may now enjoy added features including Spanish and French translation and automatic severe weather alerts from the National Weather Service.

For more frequently asked questions about NH Alerts, click here.

click here.

6. Does the NH Alerts system already have my telephone number, or do I need to sign up to receive NH Alerts notifications?

No resident should assume that their information is in the system. Therefore we urge all persons living or working in Nashua to enter their phone numbers into the NH Alerts system along with their home and/or work address. In this way everyone can be quickly receive NH Alerts emergency notices from the City (or the State if applicable). The NH Alerts page on the City of Nashua website, has a link to the NH Alerts Community Notification Enrollment page where you can register online.

Anyone previously registered for the City of Nashua CodeRED system will continue to receive alerts from the City through the integrated NH Alerts system. However, we encourage everyone to update their information in NH Alerts and take advantage of the new features.

7. I have a business located in Nashua. Can I arrange to have NH Alerts contact my business?: Yes. Fill out the NH Alerts registration form but be sure to select the “This address is business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the NH Alerts notification to their workforce.

8. What if I want to register additional numbers for my address?: After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.

9. Is my personal information protected?: NH Alerts is a service of OnSolve, LLC which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties. For more information on the OnSolve privacy policy, visit the OnSolve privacy policy.

10. How will I recognize an NH Alerts notification?: An NH Alerts Emergency notification will have a caller ID and phone number of the City Department that is sending the message (i.e. Nashua Police Department, 603-594-3500 or Nashua Emergency Info Line, 603-589-3456, etc). The 1-800 numbers utilized when CodeRED was initially implemented by the City are no longer in place.

11. What should I do if I receive a NH Alerts notification?

1. Listen carefully to the entire notification.

2. You will have the option to repeat the notification by pressing any key.

3. Follow the instructions of City Officials (or State officials if applicable).

4. Do not call 911 or any other City of Nashua or State phone number for further information unless directed to do so. You should call 911 only if there is an immediate threat to life safety and you need immediate aid from the Police or Fire Department. Calling 911 unnecessarily will only tie up emergency lines.

12. I have a cordless phone, and it does not work when the power goes out. How will the system be able to contact me?: Make sure you have at least one working corded telephone – and be sure to turn the ringer on. The NH Alerts sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.

13. Will the NH Alerts system leave a message on an answering machine?: Yes, the NH Alerts system will leave a message on a machine or on voicemail. The NH Alerts system will leave the entire message in one pass.

14. What happens if the line is busy?: If the line is busy, NH Alerts will try 2 more times to connect.

15. What circumstances might prevent a notification from being delivered to me?

- If your contact information has changed and you have not registered your new information.

- If you have only cordless phones in your residence, the power is out and you did not register an alternate phone number.

- If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.

- If you have a privacy manager on your main phone and you did not register an alternate phone number.

The City of Nashua and/or the State of New Hampshire will receive a report of undelivered calls and can instruct the NH Alerts system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.

16. Will I receive all notifications sent by the City or the State?: If your area of the community is not be affected by the incident, the City may elect to target the notification to the specific area where the emergency is going on. In this case, you won’t receive a call even if it’s only a block away. This is an effort to ensure that only residents and businesses who need to take action receive notifications.

17. Does NH Alerts have an app?: Yes, residents are asked to download the free NH Alerts app from the Google Play Store or Apple App Store. Residents will receive alerts for the City of Nashua (or statewide issued alerts) regardless of whether or not they are within the City or State borders and will get geolocated alerts anywhere an OnSolve CodeRED system is utilized in the United States. Notifications for the NH Alerts app are based on the current location of your cell phone rather than your registered address. Visit the Google Play Store or Apple App Store and search NH Alerts to download.

18. How can I make sure I receive a NH Alerts notification if telephone systems are overloaded?: We recommend that you register a cell phone number which can receive text notifications into the system. During an emergency when many people are trying to utilize their phones, text notifications are much more likely to go through than a voice call.

19. How do I remove my number from NH Alerts?: We highly discourage residents or businesses from unsubscribing from NH Alerts as they will not receive critical emergency notifications. However, if you are in our database, and you do not want to be in our database and be contacted by NH Alerts, you must email the Office of Emergency Management at eoc@nashuanh.gov. After receipt of your email, the Office of Emergency Management will confirm the addresses, phone numbers, and email addresses that you would like to remove from the system and will keep a record of this request.

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Outdoor Dining FAQ

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1. What has changed?: The City of Nashua has temporarily approved expanding outdoor dining areas for main street. This means parking areas will be designated and reserved for outdoor dining. Main street will be narrowed to allow barriers to separate traffic and dining areas and traffic patterns may be altered. View the interactive map to learn more: https://nashua-nh-covid-19-stay-informed-nashuamaps.hub.arcgis.com/app/7c988aaa25ba4afc9af9a09490960055

2. How do I find restaurants that are open?

For a listing of Nashua restaurants services and hours, please visit our interactive map - https://nashuamaps.maps.arcgis.com/apps/opsdashboard/index.html#/51b21812cd654290aee67c875a649f28

You can also see Main Street modification plans and restaurants with this interactive map - https://nashua-nh-covid-19-stay-informed-nashuamaps.hub.arcgis.com/app/7c988aaa25ba4afc9af9a09490960055

3. Can I park to pick up my food?

The City of Nashua has approved on-street parking spaces to be 15-minute parking from Noon to 9 pm daily.

15-minute parking is free.

15- minute parking time limits shall not apply to designated handicap spaces.

View an interactive map of parking spots.(Click on items or areas to get a description)

View the approved City Ordinance.

4. I'm a restaurant owner or an essential employer, where can I find more information?

There is a Resources & Guidance webpage for Businesses.. Please use the BUSINESS TAB to learn more about keeping in touch with the City and using tools (Self-reporter map) to help notify your customers that you are open.

https://www.nashuanh.gov/1343/Resources-Guidance > Use the Business tab

Other resources:
Interactive map of Main Street modifications for Outdoor Dining:
https://nashua-nh-covid-19-stay-informed-nashuamaps.hub.arcgis.com/app/7c988aaa25ba4afc9af9a09490960055

5. How long will this last?: This is in effect immediately and shall remain in effect until midnight November 15, 2020.

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Parking

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1. What is the purpose of parking time limits?: The purpose of the time limit is to ensure that parking spaces regularly become available for customers of businesses and visitors to the area. When the time limit posted on the meter has been reached, vehicles must leave that parking space. It is illegal to deposit additional coins in the meter after the time limit has been reached. Meters located in 90 minute and 2-hour-limit locations are intended for short-term parking. You may return and deposit additional coins to increase your stay at any No-Time-Limit location.

2. What should I do if I encounter a problem with a meter?: Report the broken meter by calling 603-589-3331 and leaving a detailed message, including meter number, date and time, and meter issue. If that is not possible, leave a note on your windshield and email parking@nashuanh.gov to notify the Parking Department as soon as possible.

3. Are there any reserved parking spaces available?: You may inquire as to the availability of reserved parking spaces at any of the City of Nashua’s municipal lots or parking garages by contacting the transportation/parking department by phone at 603-589-3205, or by email.
Access department contact information

4. Is there a charge for Handicap Parking?: Vehicles bearing a valid disabled parking permit or license plate may park without charge. These vehicles may be subject to time restrictions for the parking meter or time limit location in which they are parked.

5. Are parking meter fees different on Sundays and/or Holidays?

All parking meters are free on Sunday as well as on all legal holidays, listed below.

Whenever a legal holiday falls on Saturday or Sunday, the office will be closed on the preceding Friday or the Monday after the holiday, respectively, but parking is free only on the actual holiday.

New Year’s Day

Birthday of Martin Luther King, Jr.

Washington's Birthday

Memorial Day

Juneteenth National Independence Day

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving Day

Christmas Day

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Parking Tickets & Violations

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1. Can I pay my parking ticket online?: For a 3% service fee, which will be added to your total, you can now pay your parking tickets online.

2. What methods of payment do you accept?: We accept cash, check, money order, credit and debit cards.

3. How do I appeal/contest a parking ticket?

To dispute a parking ticket please fill out a Parking Appeal Form. The form must be filled out completely and accurately. The citation will receive an administrative review and you will receive a response within 21 business days. If the citation is deemed valid, you will be notified that you must pay the fine or that you can contest the citation by having a hearing in Nashua District Court.

Online Parking Appeal Form

If you do not wish to fill-out the online form above, you can download the below PDF form, print, fill it out, and mail along with a photocopy of the citation to: City of Nashua, Parking Department, 229 Main Street, Suite 234, Nashua, NH 03060

Parking Appeal Form (PDF)

4. What are invalid reasons for contesting a parking citation?

Parking citations will not be dismissed for the following reasons:

I was just there for a short time
Lack of legal parking space
Lack of convenient parking space
Time constraints (only a minute late)
Lack of funds (no change)
No one else got a ticket
Did not see a sign
Parked in same area and never received ticket before
I was parked on-street in front of my residence
Ignorance of City of Nashua Parking Regulation
I didn’t intend to do it
The fine is too much
I did not know there was a snow emergency issued/lifted

5. How long can I park?: Each individual parking meter or pay station states the specific time limit for the parking zone you are located in.

6. Where can I park?: Please see the Parking Department’s Downtown Parking Map (PDF).

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Parks & Recreation

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1. What are your hours of operation?: The Parks and Recreation Department is opened Monday through Friday from 8 a.m. to 5 p.m.

2. What is your phone number?: The Parks and Recreation Department phone number is 603-589-3370. The cancellation line is 603-589-3360.

3. Where is the office located?: The Parks and Recreation Department office is located at:
100 Concord Street
Nashua, NH 03064

(Bandshell side of the park)

4. What programs are run by the Parks and Recreation Department?: The Parks and Recreation Department runs the following programs:
- Adult Programs (Walking Program, Snowshoeing)
- Public Trips
- Special Events (Fright Night, Senior Outing)
- Summer Camps/Clinics
- Summer Fun

5. Where can I obtain Parks and Recreation Department information?: Information about Camps/Clinics, Baseball/Softball, Summer Fun and Biddy Basketball can be obtained at the following locations:
- The Parks and Recreation Department Office
- City Clerk’s Office at City Hall
- Nashua Public Library
- Jeanottes’s Market on Manchester Street
- Bright Spot on East Dunstable Road
- All schools within the city limits (both public and private) as well as on the department Facebook page (Nashua Park and Recreation)

6. How do I contact private programs, such as Cal Ripken, Little League, Pop Warner, NYSL, etc.?: Please visit our Youth Sports pages for all information about Youth programs in the City of Nashua. Youth Sports Resources

7. When does your information become available to the Public?: - Summer Camp/Clinic registration forms are available during the first week in March
- Babe Ruth Baseball/Softball registration forms are available during the first week in March
- Swimming Lesson registration forms are available during the Middle of April
- Summer Fun programs are available during the first week in May
- Biddy Basketball Registration forms are available during the first week in September

Please visit the website on a consistent basis for the most up-to-date information.

8. What is the typical cost of a Parks and Recreation Department program?: - Biddy Basketball and Babe Ruth Baseball/Softball is $20/child
- Swimming Lessons are $20/child
- Summer Camps cost $90 for residents and $130 for non-residents (most camps)
- Summer Clinics cost $70 for residents and $100 for non-residents (most clinics)

9. What are the phone numbers to the public pools?: There are no phone numbers for any of Nashua’s Public Pools. Please call 603-589-3370.

10. How can I get my name on the Public Trip Mailing List?: You can call the office with your information at 603-589-3370 or you can email the department. Please include your name, home address, home phone number, cell phone number and email address when contacting by email. Access department contact information.

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Pay By Phone

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1. Where can I download the app?

Any Apple or Android device can support PayByPhone and can be downloaded at:

2. How do I sign up?

Registration with a free PayByPhone account is required and can be completed via the mobile app (on iOS and Android devices), the web app at m.paybyphone.com, or by phone at 866-234-7275 (the account will be activated immediately and the parking session can be started on the initial phone call). The next time you call or log on, your details will be automatically recognized.

The following information is required to set up an account:

Mobile phone number
Credit Card (Visa, MasterCard, AMEX)
License plate of car(s)

3. What are the benefits?

No need for cash or coins
Text message reminders before your parking expires
Extend your parking session from the app or by calling 866-234-7275
View and print parking receipts online, or opt-in to emailed receipts
Stay warm by paying from the comfort of your car

4. How does the parking enforcement officer know I’ve paid by phone?: When you pay for parking by phone, your license plate and parking time are automatically displayed on the device used by the parking officer. Users do not need to display a receipt.

5. What if I get a parking ticket?: If you believe you have received a ticket in error, please contact the Parking Department. Instructions are on the back of the ticket. You can use your PayByPhone account to check payment status. Please print out copies to bring or send to parkingenforcement@nashuanh.gov. They will not accept visual inspection of your phone as proof.

6. How do I add an additional vehicle to my account?: Adding a vehicle may be completed within the PayByPhone app, by going to m.paybyphone.com and logging into your account, or by calling the parking line at 866-234-7275 and follow the prompts. You may add up to nine vehicles.

7. Is it safe to do a credit card transaction on a mobile phone?: Yes. Your credit card number is encrypted when you sign up and is never entered, displayed, or spoken during a transaction.

8. When will I see the transactions on my credit card statement?: Each time you pay for parking with PayByPhone, the payment is processed in real-time. The amount of time that elapses before it shows up on your account will vary depending on your credit card company. Your charge will appear as “Pay By Phone Parking” on your credit card statement.

9. Can I get a receipt?: You can view all your transaction by logging onto your account at paybyphone.com. All parking charges can be printed off in the form of a receipt. Email receipts are available; select this optional feature on your profile.

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Purchasing Department

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1. Who do I call if I have a purchasing question and can’t find the answer on this website?: Contact the Purchasing Division Office, Monday through Friday from 8 a.m. to 5 p.m. Purchasing Department

2. How do I get on your bid list so that future bids and requests for proposals that are relevant to my capabilities will be sent to me?: Fax, email or mail complete information on your firm including, name, address, phone, fax, email and areas relevant to your capabilities, to the Purchasing Manager at the Purchasing Department.
Purchasing Department

3. Can I still do business with the City of Nashua if I am not on your bid list?: If you are not on our bid list, you are still allowed to submit bids and proposals.

4. Where do I send my bid?: Please read through our bid process guidelines to see what you need to do to submit a bid. Bids Page

5. How can I obtain a copy of the bid tabulation on a particular bid?: In order to view bid tabulations please view our bid results page. Bid Results

6. What criteria is used to award bids and proposals?: Bids are awarded to the lowest responsive and responsible bidder. Requests for Proposal award recommendations are based on other criteria in addition to price. The procurement document will specify the method of award.

7. What about bond and insurance requirements?: Bond and insurance may be required for various procurements and these requirements will be specified in the Request for Proposal package.

8. How do I arrange a visit with the City’s Purchasing Manager?: Vendors are encouraged to meet with the Purchasing Manager to ensure that full consideration is provided. Please contact the Purchasing Office at 603-589-3333 weekdays during the hours of 8 a.m. to 5 p.m. to schedule an appointment.

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Risk Management

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1. What if a plow truck damages my mailbox?: You can call the Street Department at 603-589-4750. A temporary mailbox and post will be installed until a permanent repair can be done in the spring.

2. How do I report a pothole?: The Street Department has set up a pothole hot line. Residents can call 603-589-4797. The caller should leave a detailed message as to the location of the pothole. They are also asked to leave their name and phone number to contact if we are unable to locate the problem. Potholes can also be reported online.

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Solid Waste Department

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1. What is automated trash collection?: Automated collection uses a mechanical arm on trucks to empty trash carts, instead of workers lifting heavy barrels. Fully-automated trucks have controls inside the truck that allow the driver to operate a mechanical arm that lifts, dumps and returns the cart to the curb. In semi-automated routes, carts must be wheeled to the truck and latched to a mechanical tipper to be emptied.

2. How does the automated collection program work?: Please visit our Automated Collection Program page in order to find the guidelines for the program. Automated Collection Program

3. May I get more than one cart?: Extensive research demonstrates that one cart provides adequate storage for an average family that also recycles. Special circumstances should be brought to the attention of the Solid Waste Department, and will be dealt with on a case-by-case basis. Only carts issued by the City will be collected; other barrels or carts will not be picked up.

4. What happens if the cart is damaged or stolen?: Any problems with carts must be reported to the Solid Waste Department, at 603-589-3410.

5. What happens if it snows?: Residents must keep an area at curbside clear of ice and snow for carts and recycling bins and any items for special pickup. Place carts and bins out by 6:45 a.m. on collection day, if streets are being plowed at night; containers must be in front of - not on or behind - snowbanks.

6. May I take the cart and bins with me when I move, or use them at another property which I own?: No. Carts and bins remain the property of the City of Nashua and may not be moved from the assigned property. Each cart has an identification number on the front that is registered to a specific address.

7. What do I do with the trash from a home construction project?: Residents may take construction and demolition (C & D) debris directly to the Four Hills Landfill; C & D waste is not picked up at curbside. A residential landfill permit is required and every load must be weighed in. Please see the tipping fees page for the fee schedule for C & D material. Tipping Fees

8. What do I do with trash from a basement clean-out or when I move out?: Since the curbside trash collection is only for regular household trash, any trash from a clean-out or move-out must be brought directly to the Four Hills Landfill. A residential landfill permit is required.

9. What do I do with oversize items, like furniture or appliances, like a couch or stove?: View guidelines for picking up oversized items from mid-Spring through the end of October and November through mid-Spring. Oversize Item Pick-Up

10. May I have another recycling bin?: Two recycling bins are given to each household. If extra space is needed, residents may use additional bins, but they must have handles and must be approximately the same size and height as the City-issued recycling bins; a laundry basket or plastic storage container would be acceptable. no barrels or plastic bags will be picked up.

11. What do I do with paints and other hazardous wastes?: Hazardous wastes must not be put into the trash, poured down the drain, on the ground or in surface water. They must be carefully handled and appropriately disposed of. Therefore, the City of Nashua hosts 5 collections each year for hazardous wastes.

Latex paints and other latex-based must be dried out till they are rock solid. Once solid, the paints will not harm the landfill. Solid latex paint cannot be put into the curbside trash toters; it must be brought in plastic trash bags to the landfill for disposal.

12. How do I dispose of asbestos from my home?: Asbestos disposal is regulated by the New Hampshire Department of Environmental Services. Compliance with handling and packaging is required, as well as prior notification and approval by the Solid Waste Department. For more information, see Asbestos on the Four Hills Landfill page. Asbestos

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Street Department

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1. Where can I park during a snow storm?: Parking is available in the parking garages on Elm and High Street. During an announced Snow Emergency, parking in these garages will be free. Cars left on the street or blocking the sidewalk will be towed.

2. If my car is towed during a snow emergency, where can I recover it?: The Nashua Police and the Street Department make every effort to avoid towing vehicles. If a vehicle is towed during a snow emergency, it will be brought to the City’s Four Hills Landfill at 840 West Hollis Street where it will be released after proof of ownership and payment of fine. Call the Snow Hotline 603-589-4795 for the landfill's hours of operation, as well as acceptable forms of payment.

3. Why is my street not plowed first?: The streets are plowed in a set order to maximize efficiency, expediency and resources. The main roads are treated and plowed first with the collectors second and the neighborhoods third.

4. Can I get salt and sand at the Street Department?: Yes, salt and sand is available at the Street Department at 6 Riverside Street for residents. There is a limit of two 5-gallon pails per visit.

5. How do I report lawn damage done by a plow truck?: Lawn damage can be reported to the Street Department at 603-589-4750. A work order will be issued and repairs will be done in the spring.

6. What if a plow truck damages my mailbox?: You can call the Street Department at 603-589-4750. A temporary mailbox and post will be installed until a permanent repair can be done in the spring.

7. I have heard about a special spring pick-up, what is this?: Every April the Street Department has a spring cleanup that is by appointment only. Residents can set out one truckload of brush, shrubs, picnic tables, doors, and wooden posts for a one-time pick-up. Information is broadcasted with the local media each March, or by calling the Street Department at 603-589-4750.

8. How do I report a pothole?: The Street Department has set up a pothole hotline. Residents can call 603-589-4797. The caller should leave a detailed message as to the location of the pothole. They are also asked to leave their name and phone number to contact if we are unable to locate the problem. Potholes can also be reported by sending an email to the Street Department. Street Department

9. How do I report a missing street sign?: Residents can call the Street Department at 603-589-4750 Monday through Friday 6:45 a.m. till 2:45 p.m. or report online by emailing the Street Department.

10. How do I report a streetlight that is out?: Residents can call Eversource at 800-662-7764, ext. 0. The operator needs the street address/location and the pole number. Each pole has a metal plate with the number on it.

11. Traffic lights are flashing or out, whom do I notify?: Residents can call the Street Department at 603-589-4750.

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Tax Collector's Office

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1. How do I apply for a refund, if my taxes have been over paid?: If your account has been paid twice and you would like a refund. Please view our Refund on Over Paid Taxes page. Refund on Over Paid Taxes

2. I’m doing my Federal Tax Returns and need to know what I paid for Taxes last year. How do I find that out?: You can now look up your tax information on our website: www.NashuaNH.gov/TaxLookup.

3. I do not agree with my real estate amount, who do I speak to?: Please contact the City of Nashua, New Hampshire Assessor’s Office at 603-589-3040. Assessing Department Contact Information

4. I sold the property, but I received a tax bill?: If you are not the present owner of the property, please forward the bill to the current owner. You may return the bill to us in the envelope provided with the bill. Please include a note stating when you sold the property, and to whom it was sold to.

5. I need a copy of a lien release, how and where do I obtain one?: If you need a copy of a Lien Release, you can either come in, or request one through the mail. Also for your convenience you can download a copy of the Information Request Form the fee is $10 per each property for research plus $2 for each receipt you are requesting.

If you are requesting a copy of a Lien Release through the mail then you will need to be specific in what you need. Please indicate the property location, the name on the account and which year(s) you need of the Lien Release. Please include a check for $12 for each property being requested. Information Request Form (PDF)

6. I need a duplicate receipt for my taxes, how and where do I obtain one?: In order to avoid paying a fee for a duplicate receipt, you can request a receipt when you make payment at our counter or you should include a stamped-self-addressed envelope with your payment and a paid receipt will be mailed to you for your income tax records. Please be specific in what you need such as indicating the property location, the name on the account and which year(s) you need the receipt for.
Information Request Form (PDF)

7. I never received my real estate bill, how would I obtain a copy?: Contact the Tax Collector's Office for a Duplicate Bill. However, if there is an incorrect mailing address you will have to change it with the City of Nashua, New Hampshire Assessor’s Office. Assessing Department Contact Information

8. How do I change my billing address on the tax bill?

If the address on your bill is not correct, you will need to do an address change with the Assessor’s Office. You may also mail in your address change to the Assessor’s Office at: 229 Main Street P.O. Box 2019 Nashua, NH 03061-2019

Change of Address Form (PDF)

9. What do I do if I receive my real estate bill in the wrong name?: If you just purchased the property, it may take a while before the Record of Deeds provide this information to the Assessor's Office. Once they receive the transfer of property, the Owner(s) name and address will be changed. If there is an error in the spelling of your name, then you should contact the Assessor’s Office to have them correct the bill. Assessing Department Contact Information

10. What is a current use assessment?: Current use encourages the preservation of open space, and the conserving of land, water, forest, agricultural and wildlife resources. Current Use Property

11. What is a timber tax?: In accordance with RSA 79:10, Timber Tax, an “Intent to Cut” application must be completed and submitted to the City of Nashua Assessor’s Office before any timber can be cut from any property. Timber / Excavation Tax

12. What is the tax rate for the City of Nashua New Hampshire?: Look through the Tax Rate History to see what the tax rate is for this year and previous years.
Tax Rate History

13. What methods of payment do you accept?: We accept Cash, Credit Cards (MasterCard, VISA, Discover, and American Express), Checks, Money Orders, Bank Checks, and Travelers Checks. You can also Pay Online.

14. What period of time does my tax bill cover?: The Property Tax Year is April 1st through March 31st. Property tax bills are sent semiannually. The first installment bill is due on July 1st, the second installment due date varies depending on the date the tax rate is set and the date the bills are postmarked, generally no later than December 20th. The July Tax Bill is an estimate based on 50% of the prior year's tax rate. Once the State Department of Revenue sets the Tax Rate, the December bill covers the balance of the property tax owed for the tax year. Please note: if you are purchasing or selling a home, property taxes will be prorated by day from April 1st of that year.

15. Can I view my property tax and billing information online?: Yes. The City of Nashua is now offering Property Tax and General Billing self-help look up services online. Nashua's Citizen Self Service portal is part of the growing suite of online services offered by the City, which enables taxpayers, business owners, banks, real estate services, mortgage and title companies to view and pay property tax bills and general billing invoices at any time of day.

16. Where is your office located and what are your hours?: For our office location and operation hours please view Treasurer/Tax Collector's Office.

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Welfare Department

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1. How do I apply for help?: You must come in to the office to pick up the application. At that time an intake worker will assess your current situation, and set you up for an appointment to be seen by a case technician. The intake worker will also inform you in writing of the required documentation you will need for the case technician. In unusual circumstances the intake worker may assess that the applicant needs to meet with a case technician immediately.

2. Do you provide housing?: The City of Nashua Welfare Department does not provide housing, but will refer the applicant to housing resources including homeless shelters, housing authorities, and local housing providers. Programs for housing and rental assistance can be found at New Hampshire Housing Finance Authority or call 800-640-7239 (NH only). New Hampshire Housing Finance Authority

3. How do I know if I am eligible for assistance?: After meeting with a case technician and providing all necessary documentation you will receive a written decision regarding your application. Each applicant’s household circumstances including social/economic factors are reviewed between the applicant and the case technician in a confidential setting before a decision is issued. If you are dissatisfied with the decision you have the right to ask for an appeal or "Fair Hearing".

4. I am falling behind in rent, mortgage, or utility payments due to COVID-19, is help available?

If you are behind in rent, mortgage, or utility payments related to issues around COVID-19, help is available. If you live in Hillsborough County, we encourage you to contact local organizations for assistance. It is important that you are communicating with your landlord and are seeking assistance to pay any rent due in order to avoid eviction.

The CDC eviction moratorium has been extended through March 31, 2021. However, this does not mean as a tenant you do not have to pay your rent. For more information on this process, please access the following link which connects to the CDC Eviction Moratorium page. There is also a link on the CDC page to the tenant declaration form.

For general assistance with rent, mortgage, or utilities, you may contact your local municipal Welfare Office and/or Town Hall of the city or town you reside in. Contact information for the Greater Nashua Region is noted below.

Amherst: 603-673-6041
Brookline: 603-673-8855
Hollis: 603-465-2209
Hudson: 603-886-6024
Merrimack: 603-424-2331
Milford: 603-249-0672
Nashua: 603-589-4555

Additional resource agencies providing assistance at this time include:

Southern NH Services
- Phone: (603) 668-8010
- Website: www.snhs.org
The Front Door Agency
- Phone: 603-886-2866
- Website: www.frontdooragency.org/
The Salvation Army
- Phone: 603-889-5151 x101
- Email: Rosemarie.Dykeman@use.SalvationArmy.org
Corpus Christi
- Phone: (603) 598-1641
- Website: www.corpuschristifoodpantry.org
Nashua Soup Kitchen & Shelter
- Phone: (603) 889-7770
- Website: www.nsks.org
211
- Phone: 2-1-1
- Website: www.211nh.org/search/

5. What are the income guidelines for eligibility, and is money or checks given to the applicant if eligible?: Income guidelines change based on several factors. Specific questions involving benefit amounts will be discussed between the case technician and applicant. If the applicant is deemed eligible for assistance, a voucher will be issued to a vendor such as a landlord or grocery store.

6. I lost work due to COVID-19, what can I do?

You may be eligible for unemployment relief, even if you are self-employed. Find out if you are eligible for benefits online.

If you are looking for employment opportunities, search at NH Job Match System.

7. Who is eligible for unemployment benefits under the Federal CARES Act?

In order to be eligible for unemployment benefits, you are required to file a continued claim each week certifying the reason(s) you were unable or unavailable to work for the prior week. Here are the updated questions, required by the Federal CARES Act, that you will see when filing your weekly claim.

If you are able to self-certify as to being unable or unavailable to work because one of the circumstances in the above document related to COVID-19, then you are eligible for unemployment benefits under the Federal CARES Act. For more information, visit NH Employment Security or call the unemployment assistance hotline at 603-271-7700.

If you do not have access to a computer and need to complete an application online, call the local office of employment security in Nashua at 603-882-5177.

As of March 19th, the NH Department of Health and Human Services’ (DHHS) Bureau of Family Assistance District Office buildings will be closed for client-facing activities until further notice. People in need of assistance may apply for benefits online at www.nheasy.nh.gov and will be scheduled for a phone interview in order to complete their benefits application.

8. Are you social workers?: The case technicians are neither social workers or case managers but will refer the applicant to other organizations if warranted.

9. How do I report suspected child abuse?: If an immediate threat to a child’s safety is present, contact your local police department immediately. If you feel an investigation is warranted on suspected child abuse or neglect, contact the Division of Children, Youth, and Families by calling 800-894-5533.

10. Will there be additional requirements put on the applicant if assistance is granted?: Yes, depending on the applicant’s circumstances. Able-bodied applicants may be required to perform community service work to repay the City for their debt as well as prove that they are looking for gainful employment. Applicants needing long-term assistance will be required to apply for such programs. These requirements are given to the applicant in writing and are discussed during the interview between the applicant and the case technician.

11. Are there consequences if the applicant refuses to cooperate with written requirements?: Yes, an applicant refusing to cooperate with written requirements may be deemed ineligible for assistance as warranted by NH law. The consequences will be discussed between the applicant and the case technician during the interview process.

12. How many times does the applicant have to see a case technician for assistance, and are there time limits on the program?: Each time an applicant requests assistance an interview must take place between the case technician and applicant. Since the City of Nashua Welfare Department provides short term emergency assistance, applicant eligibility for the program is assessed at each interview between the applicant and case technician. There are no time limits on receiving assistance as long as the applicant meets qualifying criteria.

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