Privacy Policy

Last Edit: 8/15/23
Previous Edits: 8/16/19, 7/11/17


The City of Nashua is committed to providing web users with convenient and secure e-government services. We are very dedicated to protecting the privacy of our visitors. This statement will explain why information is collected when you visit, hereafter referred to as 'the site,' and how that information is used and if it is shared with any third parties.

In no event shall the City of Nashua or its agencies, officers, employees, agents, or representatives be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising from your accessing and using the site, including but not limited to any disruption in service, or otherwise arising from the site or from anything contained in or displayed on the site. Nothing contained in or displayed on this site constitutes or is intended to constitute legal advice by the City or any of its agencies, officers, employees, agents, attorneys, or representatives.

Data Collection

The City of Nashua does collect information about visitors to the site. This information is used for analytical and statistical purposes to help better manage the site. Some of the information collected includes the date and time a user visited the site, type of device used, and the type of browser being used. We use this information to learn how many visitors we have, where they are coming from, which parts of our web site are of most interest to users and other facts that will help us improve the web site and the services we offer.

Use of Cookies

The City of Nashua uses cookies that are pieces of information generated by our web server and stored on the end user's computer for future access. The City does not store any user's personal identifying information (such as name, address etc.) but keeps track of actions taken on the site. This helps us to avoid presenting repetitive information to users before they access the various e-information applications on The City's web site. We believe that this use of cookies does not compromise the user's privacy and security. At any time, users have the capability to turn off the cookies using their browser settings.

Sending of E-mail

If you send us an electronic mail message, either through your mail program or by using one of the online Contact forms, we will only use the personally identifying information to respond to the request. We may direct your message to another government agency that can help in fulfilling your request. This personally identifying information will not be shared with any third party or other governmental agencies not directly handling your request.

Online Transactions

Every effort is made to protect any sensitive personal information you give online. This site uses a secure server for conducting online financial transactions. All credit cards and other payment information that you transmit will be protected by encryption technology, provided that your browser is properly configured and your computer is operating properly. The encrypted information is shared only with our bank and a third party credit card application service provider, Interware Development Company or Square, Inc. on the JotForm platform who also operate secured servers. Access to these records is limited to a very small number of employees who need it in order to perform a specific job. Please see the Interware Development Company Privacy policy at; or the Square Inc Privacy Policy for users who use the payment processing service

In addition to the preceding terms and conditions the City, its officers, employees, agents, or representatives, shall not be liable for any damages of any kind arising from your use of the online bill-pay service, including any non-authorization of a user's payment by any entity involved in the processing of any online transaction including but not limited to your credit card company, any applicable governmental authorities non-acceptance of a payment from an online bill-pay user, or for any disruptions in service of the online bill-pay service, regardless of the cause. The City further assumes no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization of settings.

Completion of a payment transaction using the online bill-pay service is contingent upon: 1) the authorization of payment by all entities involved in the processing of any online transaction including your applicable credit card company; 2) the acceptance of your payment by the relevant governmental authority or other entity you are attempting to pay; and 3) payment of the online bill-pay transaction fee. If, for any reason whatsoever your payment is not processed, authorized, or accepted by any entity involved in the processing of any online bill-pay transaction your payment liability shall remain outstanding and unpaid and you may be subject to late fees, interest charges, penalties, shut-off, or other actions where applicable. All outstanding payment obligations shall remain your sole responsibility. You understand, accept, and agree to pay to the City any and all fees and/or penalties associated with the submission of any payment transaction that is returned by any bank or other depository financial institution for insufficient funds or any other error on your part.

City of Nashua Notify me Subscription

This new application from the City gives users the opportunity to apply and receive various types of information from the different City departments. The service informs users about weekly happenings in City government. This is an "opt-in" service, meaning that users must indicate their interest by signing up and choosing the information they wish to receive. To use this service the user, at minimum, must provide their e-mail address. For street related information, the user must also provide address information. Should any user wish to "unsubscribe" at any time, this option is sent out at the bottom of each e-mail notification or available via the login and password assigned at time of application. A user name and password must be assigned in order to set up such an account, so that the information becomes easily retrievable and modifiable upon log-in. These passwords are stored on a secured server. You should not divulge this password to anyone and the City will never ask for your password in an unsolicited phone call or e-mail. When you are finished viewing and changing your personal information, be sure to log out and exit the page for complete protection.

Sale of Data from the Web Site

The City will not rent, sell or give away any personally identifying information entered into the web site (name, address, phone number, etc.) to third parties for marketing or mailing list purposes without your permission. We will also not disclose credit card information, except for purposes related to your transaction or as required by law.

Other Related Policy or Terms

Links to Other Web Sites

This policy applies to the website. Partner links are reviewed for appropriateness prior to being included. Exceptions to this linking policy in regards to privacy or appropriateness can be made by the Director when it is determined that a need exists. Such examples could include citywide events or public-private partnerships that impact City programs, privacy, safety or the security of said links.

The City of Nashua reserves the right to link to external websites that it feels would provide a service or otherwise be of value to constituents. The City website links to federal, state, local government, and partner websites that provide information and services of benefit to citizens, local government, and state agencies. At its discretion, The City of Nashua may consider link requests to non-governmental websites that are safe, secure, relevant, able to be easily utilized by all constituents, and/or contain information and/or services that further the purpose of the City and/or it's taxpayers.

Security; unlawful access

For site security purposes and to ensure that this service remains available to all users, the City employs commercial software designed to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload information or change information on this service are strictly prohibited and is punishable by law.

Not Official Notice

Communications to the City via this web site shall in no way be deemed to constitute legal or official notice to the City of Nashua, NH, its agencies, officers, employees, representatives or agents with respect to any existing, pending or future claim or cause of action against the City or any of its agencies, officers, employees, representatives or agents where notice is required by Federal, State or local law.  Nor shall communications to the City via this web site be deemed to constitute legal or official notice for any other purpose for various reasons including, but not limited to, the inability to verify and prove identity of digital communications, and or the requirement of a needed hand signature for official notice or documents, et al.

Right-to-Know and Court Orders

When you use the City's site, you are acknowledging that any personal information you provide is subject to New Hampshire's Right to Know law, RSA 91-A and court orders.  It is the policy of the State of New Hampshire that all records of the state or political subdivisions of the state are open for public inspection and copying, subject to certain exemptions.  The City does not sell or rent information about its users, but it may share or exchange information in accordance with the above mentioned law or court orders.

Changes to this Privacy Policy

The City will update this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy, as technology changes and as we try to provide more online services, this policy is intended to disclose how we use information. Updates will indicate the date the last changes were published. If changes are significant, we’ll provide a more prominent notice online or by email (if available, for certain services).